Assistant Manager – The Capital Hotel

1 month ago

Labrador City, Newfoundland and Labrador, Canada Steele Hotels Full time
Job Title: Assistant Manager

Steele Hotels is seeking a highly skilled and experienced Assistant Manager to join our team at The Capital Hotel in St. John's, NL. As an Assistant Manager, you will play a key role in maintaining a work-life balance, strong work ethics, great customer service, and the growth of our employees and the company.

Main Duties and Responsibilities:
  • Staff relations, including scheduling, payroll, evaluations, recruitment, and discipline
  • Maintaining guest needs and front desk operations, ensuring the highest customer satisfaction
  • Communicating with guests regularly, answering questions, concerns, and complaints as needed
  • Manage group bookings for banquets and meetings, monitoring numbers, and providing quotes
  • Ordering supplies, tracking inventory, and completing month-end count and control
  • Knowledge of room availability at all times, for future and present dates, and monitoring these dates regularly for inventory control purposes
  • Performing routine spot checks of housekeeping inspections to ensure quality
  • Supervise banquet room set-ups and tear-downs and assist when required
  • Must be available to work flexible hours and extended hours if required, based upon product and demand in the industry. Overnight shifts may be required on occasion.
  • Responsible for the administration of the WHSCC program
  • Maintain organized files and records
  • Assist with preparing budgets, reports, monitor revenues and expenses, and coordinating with accounts payable/receivable
Qualifications, Skills, and Attributes:
  • Degree or diploma in Business, Marketing, Tourism, or Hotel Management an asset
  • Exceptional communication, organization, and leadership skills
  • Experience with Excel, budgeting, and reporting structures
  • Organized with the ability to multitask and work in a fast-paced environment
  • Knowledge of Firestar system an asset
Why Work with Us:
  • Competitive salary package
  • Company RRSP matching plan to secure your financial future
  • Comprehensive health benefits, including dental and vision coverage
  • Wellness program, including counseling services and life coaching, through EFAP
  • Paid time off, including vacation time, sick leave, and statutory holidays

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