Conference and Events Manager – Steele Hotels

4 days ago

Labrador City, Newfoundland and Labrador, Canada Steele Hotels Full time
Job Title: Conference and Events Manager

We are seeking a highly skilled and experienced Conference and Events Manager to join our team at Steele Hotels. As a key member of our events team, you will be responsible for planning, organizing, and overseeing all events and conferences held at our hotel.

Key Responsibilities:
  • Coordinate with clients to understand their needs and expectations, and provide personalized service throughout the planning and execution phases.
  • Manage customer relationships through drafting proposals and contracts, responding to customer inquiries, and organizing arrangements as they relate to events.
  • Coordinate all logistical aspects of events, including room setups, AV requirements, catering, and accommodations.
  • Communicate with clients to ensure details for events are accurate and complete on a timely basis.
  • Develop and implement creative and innovative event designs and execution strategies to maximize hotel revenue and utilization.
  • Ensure events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
  • Update software with event information and customer communication.
  • Provide direction and information of meeting and/or catering logistics and coordinating room bookings to the Banquet Manager and Manager of Operations.
  • Complete administrative duties, including organizing files, distribution, collecting faxes, etc.
  • Identify operational challenges with the client and determine how to best work with the employees and client to solve the challenges and/or develop alternative solutions.
  • Communicate all special needs/requests to the responsible employees to ensure completion of requirements.
  • Ensure billing accuracy and conduct bill reviews with the clients prior to processing the final bill.
Requirements:
  • Extensive experience in event planning in a multi-function facility.
  • Strong understanding of food and menu creation.
  • Strong negotiation and closing skills.
  • Sales experience, including negotiation skills and the ability to upsell.
  • Customer service oriented.
  • Excellent communication and interpersonal skills.
  • Self-motivated, detail-oriented, strong organizational skills, and problem-solving skills.
  • Strategic thinker with the capacity to handle complex situations and make informed decisions.
  • Bachelor's degree or diploma in hotel/hospitality management or event planning, Business Administration, or a related field an asset.

We offer competitive pay rates, flexible scheduling, and opportunities for career growth within our organization. If you have a passion for providing excellent customer service and enjoy working in a dynamic environment, we would love to hear from you. We are an equal opportunity employer and are committed to a work environment that supports, inspires, and respects all individuals.

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