Conference and Events Manager

2 months ago

Labrador City, Newfoundland and Labrador, Canada Steele Hotels Full time

Job Summary:

The Conference and Events Manager will be responsible for planning, organizing, and overseeing all events and conferences held at Steele Hotels. This role ensures the successful execution of events by coordinating with clients, vendors, and hotel staff, while maintaining high standards of service and maximizing profitability.

Key Responsibilities:

  • Client Relationship Management: Serve as the primary point of contact for clients, understanding their needs and expectations, and providing personalized service throughout the planning and execution phases.
  • Event Planning and Coordination: Manage customer relationships through drafting proposals and contracts, responding to customer inquiries, as well as organizing arrangements as they relate to events, set-up and execute all events;
  • Logistical Coordination: Coordinate all logistical aspects of events, including room setups, AV requirements, catering, and accommodations.
  • Communication and Problem-Solving: Communicates with clients to ensure details for events are accurate and complete on a timely basis. Exercises decision-making skills to ensure customer satisfaction and hotel profitability;
  • Event Design and Execution: Develop and implement creative and innovative event designs and execution strategies to maximize hotel revenue and utilization
  • Event Progression: Ensures events progress seamlessly by following established procedures, collaborating with other employees and ensuring accuracy;
  • Software Updates: Updates software with event information and customer communication;
  • Administrative Duties: Details, organizes, and distributes Banquet Event Orders (BEO's) and all other pertinent information necessary;
  • Team Collaboration: Provides direction and information of meeting and/or catering logistics and coordinating room bookings to the Banquet Manager and Manager of Operations
  • Conflict Resolution: Listens and extends assistance to resolve conflicts such as price conflicts, menu descriptions, banquet facilities, seating charts;
  • Operational Challenges: Identifies operational challenges with the client and determines how to best work with the employees and client to solve the challenges and/or develop alternative solutions;
  • Special Requests: Communicates all special needs/requests to the responsible employees to ensure completion of requirements;
  • Meeting Space Knowledge: Fully knowledgeable of the meeting/function space;
  • Financial Accuracy: Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill

Qualifications:

  • Event Planning Experience: Extensive experience in event planning in a multi-function facility
  • Food and Menu Creation: Must have a strong understanding of food and menu creation.
  • Negotiation and Sales Skills: Must have strong negotiation and closing skills.
  • Sales Experience: Must have sales experience, including negotiation skills and the ability to upsell.
  • Customer Service: Must be customer service oriented.
  • Communication and Interpersonal Skills: Must have excellent communication and interpersonal skills.
  • Self-Motivation and Problem-Solving: Must be self-motivated, detail oriented, strong organizational skills and problem solving skills.
  • Strategic Thinking: Strategic thinker with the capacity to handle complex situations and make informed decisions.
  • Education: Bachelor's degree or diploma in hotel/hospitality management or event planning, Business Administration, or a related field an asset

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