Hotel Operations Manager

2 weeks ago

Labrador City, Newfoundland and Labrador, Canada Steele Hotels Full time
{"Main Duties and Responsibilities": "Main Duties and Responsibilities
  • Staff relations, including scheduling, payroll, evaluations, recruitment, and discipline
  • Maintaining guest needs and front desk operations, ensuring the highest customer satisfaction
  • Communicating with guests regularly, answering questions, concerns, and complaints as needed
  • Manage group bookings for banquets and meetings, monitoring numbers, and providing quotes
  • Ordering supplies, tracking inventory, and completing month-end count and control
  • Knowledge of room availability at all times, for future and present dates, and monitoring these dates regularly for inventory control purposes
  • Performing routine spot checks of housekeeping inspections to ensure quality
  • Supervising banquet room set-ups and tear-downs and assisting when required
  • Must be available to work flexible hours and extended hours if required, based upon product and demand in the industry. Overnight shifts may be required on occasion
  • Responsible for the administration of the WHSCC program
  • Maintaining organized files and records
  • Assisting with preparing budgets, reports, monitoring revenues and expenses, and coordinating with accounts payable/receivable
", "Qualifications, Skills and Attributes": "Qualifications, Skills and Attributes
  • Degree or diploma in Business, Marketing, Tourism, or Hotel Management an asset
  • Exceptional communication, organization, and leadership skills
  • Experience with Excel, budgeting, and reporting structures
  • Organized with the ability to multitask and work in a fast-paced environment
  • Knowledge of Firestar system an asset
", "Why work with us": "Why work with us
  • Competitive salary package
  • Company RRSP matching plan to secure your financial future
  • Comprehensive health benefits, including dental and vision coverage
  • Wellness program, including counseling services and life coaching, through EFAP
  • Paid time off, including vacation time, sick leave, and statutory holidays
", "About Steele Hotels": "About Steele Hotels

We are a company that values work-life balance, strong work ethics, great customer service, and the growth of our employees and the company. We are committed to a work environment that supports, inspires, and respects all individuals, and in which personnel processes are merit-based and applied without discrimination on any of the grounds in relevant laws.

", "Contact Information": "Contact Information

Please submit your application via email to [insert email address] with Assistant Manager as the subject line.

", "Disclaimer": "Disclaimer

We are an equal-opportunity employer.

", "Job Summary": "Job Summary

We are seeking a full-time permanent Assistant Manager to join our team at The Capital Hotel, located in St. John's, NL.

", "Key Responsibilities": "Key Responsibilities
  • Staff relations, including scheduling, payroll, evaluations, recruitment, and discipline
  • Maintaining guest needs and front desk operations, ensuring the highest customer satisfaction
  • Communicating with guests regularly, answering questions, concerns, and complaints as needed
  • Manage group bookings for banquets and meetings, monitoring numbers, and providing quotes
  • Ordering supplies, tracking inventory, and completing month-end count and control
  • Knowledge of room availability at all times, for future and present dates, and monitoring these dates regularly for inventory control purposes
  • Performing routine spot checks of housekeeping inspections to ensure quality
  • Supervising banquet room set-ups and tear-downs and assisting when required
  • Must be available to work flexible hours and extended hours if required, based upon product and demand in the industry. Overnight shifts may be required on occasion
  • Responsible for the administration of the WHSCC program
  • Maintaining organized files and records
  • Assisting with preparing budgets, reports, monitoring revenues and expenses, and coordinating with accounts payable/receivable
", "Language": "English"}

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