Business Process Improvement Trainee

6 days ago

Vancouver, British Columbia, Canada Craftsman Collision Full time

About Us

Craftsman Collision is a leading provider of auto body repair services in Canada, known for our commitment to excellence and customer satisfaction. We're a team of over 500 dedicated professionals who share a passion for delivering high-quality results.

Job Summary

We're seeking a highly motivated and detail-oriented Operations Trainee to join our team in Metro Vancouver. As an Operations Trainee, you'll play a key role in supporting our shop operations, providing leadership, and ensuring that our customers receive exceptional service.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service, both internally and externally, to continuously improve the customer experience.
  • Shop Operations
    • Support daily operations by providing leadership to ensure stakeholder objectives are met in a safe, effective, ethical, and positive manner.
    • Support management of shop in alignment with our company's values and standards.
  • Administrative Tasks
    • Provide vacation coverage as required under the direction of the regional operations manager.
    • Use our company dashboard to accurately identify and prioritize tasks.
    • Actively participate in daily production meetings.
  • Communication
    • Maintain professional relationships with all stakeholders.
    • Write estimates and schedules repairs as required.
  • Technical Skills
    • Use our Craftsman Management System to enter parts and sublet invoices as required.
    • Utilize expert understanding and application of all insurance/fleet specific policies and procedures.
  • Continuous Improvement
    • Support daily production, work flow, and quality control of the shop.
    • Walk with purpose, demonstrate care about the whole vehicle and all stakeholders.
    • Work with assigned Operations team members and Shop Manager to follow operational goals, in alignment with organizational objectives.
    • Proactively take steps and leverage all systems and resources to reduce effort in order to increase touch time and reduce vehicle days in shop.
  • Compliance and Safety
    • Ensure compliance with internal policies, procedures, and guidelines to promote their consistent application within the Company.
    • Support company standards in SPARKLE, safety, and security.
  • Brand Representation
    • Represent and promote the Craftsman Collision brand in a positive manner aligned with stated values in all dealings internal and external.

Requirements

  • Minimum 3 years of related experience in a fast-paced, team-oriented environment.
  • Post-secondary degree or diploma in a related field preferred; a combination of education and relevant experience will also be considered.
  • Working towards I-CAR Platinum certification an asset.
  • Strong verbal, written, and listening skills, combined with the ability to interact and gain the support of senior leadership and other decision-makers.
  • A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
  • Demonstrated time management, problem-solving, critical thinking, and sound judgment skills.
  • Strong interpersonal skills with customer service-oriented attitude.
  • Proficient in Outlook and video conferencing platforms with the ability and willingness to learn new applications.
  • Demonstrated desire and aptitude for learning and development.
  • Interest in vehicles and the automotive industry.
  • Knowledge and proficiency in ADAS systems, vehicle calibrations, and emerging vehicle technologies an asset.
  • Must have a valid class 5 driver's license with a clean driver's abstract over the last 3 years.
  • Must be legally entitled to work in Canada with no restrictions.

Benefits

As a member of our team, you'll enjoy a range of benefits, including extended health and dental, professional development opportunities, certified training, and more.

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