Business Process Analyst

2 months ago

Vancouver, British Columbia, Canada CB Canada Full time

Job Summary

CB Canada is seeking a highly skilled Business Process Analyst to join our team. As an Intermediate Business Analyst, you will play a critical role in providing oversight and guidance on business design, ensuring continuous improvement and alignment with business strategy and goals.

Key Responsibilities

  • Identify business process performance measures and monitor business process performance against goals.
  • Identify business and process gaps, misalignments, and improvements using performance measures, feedback, maturity models, etc.
  • Provide strategic advice and make recommendations to optimize and continuously improve business design.
  • Act as a business lead and facilitator in continuous improvement events.
  • Lead business representatives responsible for ensuring business changes are designed and implemented meeting business needs.
  • Provide presentations, education, and training on business changes as required.
  • Work with divisional leadership to define training needs and implement and maintain training programs.
  • Provide process expertise and advice to the assigned division.
  • Provide advice and expertise on best practices and promote the adoption of these practices.

Deliverables

The selected candidate shall provide the following deliverables with the stated delivery dates, which may include documentation, reports, manuals, designs, drawings, schematics, and diagrams.

Deliverables will be agreed upon with the project lead, working sponsor, and executive sponsor.

Requirements

The ideal candidate will have experience in end-to-end claims processes from first notice of loss/customer contact, claims adjusting, management of the claim, repair of the vehicle or total loss settlement, and salvage.

Working Location

BC candidates are preferred, and all consultants must be fully vaccinated with proof of two shots.

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