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Process Improvement Manager
2 months ago
The City of Vancouver is seeking a highly skilled Process Improvement Manager to lead Engineering-wide business-related process improvement projects and manage multiple Level 1 and Level 2 projects, initiatives, or events.
Key Responsibilities- Manage project teams, including internal and external hiring, managing performance, coaching, and mentoring.
- Plan projects in detail, identifying project scope, budget, and schedule, as well as project risks, project organization, and project management approach.
- Participate in confidential planning that may have City-wide operational and financial implications.
- Execute projects according to approved Project Charters, organizing and leading meetings with project teams, stakeholders, and vendors as needed.
- Identify and proactively manage project issues and risks, managing project costs to approved budgets.
- Ensure project performance meets expectations in terms of timelines and scope completion.
- Implement adequate internal controls for reporting to senior management.
- Regularly report on project status by conducting meetings with project team members.
- Ensure proper project closeout at completion, managing the sign-off process for project deliverables from stakeholders.
- Organize and conduct lessons-learned sessions, documenting and presenting project closeout analyses.
- Bachelor's degree in Engineering or Business Administration and a minimum of three years' related experience managing increasingly complex business process improvement projects, events, or initiatives.
- Training in Project Management methodologies, practices, and processes, preferably consistent with those provided by PMI (Project Management Institute).
- Experience in hiring, developing, and managing staff in a Collective Bargaining environment.
- Knowledge of Project Management methodologies, practices, and processes.
- Good understanding and interest in current technologies and issues related to IT infrastructure and IT systems development and operations.
- Excellent leadership skills with the ability to motivate, engage, and mentor staff.
- Excellent communication (oral and written), interpersonal, facilitation, and presentation skills.
- Ability to write effectively, prepare status reports, and summaries.
- Ability to exercise sound judgment and resolve conflicts arising within the project team or in interactions with others in the most advantageous manner to all parties.
- Ability to build relationships and influence others while respecting the sensitive and political challenges that impact decisions.
- Ability to work well under pressure and manage multiple projects and processes with competing schedules and resources.
- Ability to analyze and solve problems and take decisions or make recommendations based upon thorough analysis of facts.
- Ability to focus on details, while maintaining a balanced high-level view of an assignment.
- Ability to manage change and assist others with adapting to change.
- Lean Six Sigma Black Belt/Green Belt Certification/Training is an asset.
- Scrum Master Certification/Training is an asset.
- Experience working in a government organization is an asset.
- Proficiency in the use of Excel, PowerPoint, and Visio is an asset.
