Regional Management Position
2 months ago
Job Title: Regional Manager
Job Summary:
We are seeking a highly motivated and experienced Regional Manager to join our team at Lordco Auto Parts. As a Regional Manager, you will be responsible for leading and managing a team of store managers to achieve high levels of customer service and business results.
Key Responsibilities:
- Build, guide, train, and develop a motivated team to achieve high levels of customer service and business results
- Collaborate with each manager to create and implement development plans for their growth in their current role and future career advancement
- Address customer concerns promptly and professionally
- Uphold merchandising and operational standards
- Regularly visit and oversee the operations of multiple store branches
- Identify growth opportunities within store operations to help achieve targets
- Ensure clear communication and implementation of company operational procedures in all stores
- Engage with staff at all levels, maintaining an approachable demeanor. Serve as a mentor and coach, fostering continuous growth within the region and providing ongoing guidance and support
- Ensure that all branches follow safety, health, and business laws and regulations
- Uphold the company's standards of excellence and service, ensuring consistent high-quality performance
- Adhere to company operational practices and customer service standards across your region, ensuring each location operates efficiently and in compliance with all company directives
- Build, grow, and maintain strong customer relations within the region
- Identify and promote high-performing team members and communicate career advancement opportunities
- Maintain appropriate staffing levels to support store operations
- Support store culture and morale
- Ensure effective implementation of company initiatives, including Elite Extra, cycle counting, health and safety, TDG, phone scripts, and customer service standards and communication
- Maximize company profits across supervised branches including store productivity & efficiencies
- Participate in regular meetings and provide updates on store initiatives
Requirements:
- 5+ years of experience in the auto parts retail business
- 5+ years of leadership and people management experience
- Ability to produce results while maintaining a positive team environment
- Excellent verbal and written communication skills
- Excellent organizational skills and the ability to meet deadlines
- Detail-oriented and able to manage multiple priorities at once
- Ability to motivate others on a team and help them succeed
- Have a class 5 license and the ability to drive from store to store
- Strong knowledge of company policy, goals, and standards
- Organizational skills to manage large amounts of information
- Troubleshooting and problem-solving abilities
- Ability to generate a variety of reports and presentations displaying regional performance
- The ability to lift up to 50lbs
- Strong customer service skills in the areas of handling disputes and treating customers with care
- Open to relocation if necessary and willing to travel to stores within the region
About Us:
Lordco Auto Parts is committed to fostering a culture that celebrates diversity, promotes equity, and prioritizes inclusion in every aspect of our organization. We recognize that embracing diversity enriches our workplace, enhances our perspectives, and fuels innovation.
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