Outbound Contact Centre Representative

18 hours ago


Ottawa, Canada TD Full time
Job Title: Outbound Contact Centre Representative

About the Role:

We are seeking a highly motivated and customer-focused individual to join our Outbound Contact Centre team as an Outbound Contact Centre Representative. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Provide exceptional customer service to clients through phone, email, and chat channels.
  • Resolve customer inquiries and issues in a timely and professional manner.
  • Work collaboratively with internal teams to resolve complex customer issues.
  • Meet or exceed performance metrics and targets.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements:

  • High school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet performance metrics.
  • Basic computer skills and proficiency in Microsoft Office.
  • Ability to work a variety of shifts, including evenings and weekends.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading financial institution.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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