Bilingual Contact Centre Representative

4 days ago


Ottawa, Ontario, Canada OXARO Full time
About the Role

We are seeking a highly skilled and bilingual individual to join our team as a Bilingual Contact Centre Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to individuals seeking information about government programs.

Key Responsibilities
  • Respond to inbound inquiries regarding government programs via phone, chat, and email
  • Provide professional and empathetic support to individuals, guiding them through various contract-dependent processes
  • Understand and convey information about our programs and contracts, with training and supporting material provided by our partners
  • Meet key performance indicators and follow established communication procedures and policies
  • Perform basic data entry functions for certain contracts
Requirements
  • High School education or acceptable equivalent
  • 1-3 years of customer service experience or equivalent
  • Hold a valid Reliability clearance (basic-level security clearance) or be eligible to obtain one with our assistance
  • Bilingualism in English and French
  • Flexibility to work shifts between the hours of 7am-8pm Monday to Friday
What We Offer
  • A dynamic and inclusive work environment
  • Competitive hourly pay range of $17-21
  • Opportunities for personal and professional growth
  • Flexible work arrangements
About Us

OXARO Inc. is a leading consulting firm that supports public sector clients across Canada in advisory and placement services, as well as digital solutions. We are committed to delivering exceptional results and creating a positive impact in the communities we serve.



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