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Bilingual Contact Service Representative

2 months ago

Ottawa, Ontario, Canada OXARO Full time

**Bilingual Contact Centre Representative Opportunity**

Seeking a highly skilled and bilingual individual to provide exceptional customer service and support to government program inquirers.

Salary: $17 - 21/hour

**About the Opportunity**

We are a dynamic and inclusive consulting firm, part of the greater Raymond Chabot Grant Thornton & Grant Thornton Canada networks. Our team is passionate about delivering innovative digital solutions to public sector clients across Canada.

**Job Description**

As a Bilingual Contact Centre Representative, you will be responsible for receiving inbound inquiries regarding government programs by telephone, chat, and email. You will provide professional and empathetic support to inquirers, guiding them through various contract-dependant processes such as completing forms.

**Key Responsibilities**

• Handle inbound inquiries from persons
• Provide professional and empathetic support to persons and guide them through various contract-dependant processes
• Understand and convey information about our programs and contracts
• Meet key performance indicators and follow established communication procedures and policies
• Basic data entry functions for certain contracts

**Requirements**

• High School education or acceptable equivalent
• 1-3 years of customer service experience or "people-skills" equivalent
• Hold a valid Reliability clearance or be eligible to obtain one with our assistance
• Bilingualism in English and French
• Flexibility to work shifts between the hours of 7am-8pm Monday to Friday

**Assets**

• Post-secondary education
• Punctuality and a good work ethic
• Emotional intelligence and a love for working with others
• Flexibility, and capacity for fast-paced problem-solving
• Computer and tech proficiency
• Altruism, dedication, and the desire to make an impact

**About Us**

We are a member firm of the greater Raymond Chabot Grant Thornton & Grant Thornton Canada networks. Our team is passionate about delivering innovative digital solutions to public sector clients across Canada.