Outbound Contact Centre Representative

3 months ago

Ottawa, Canada TD Bank Full time

**Work Location**:
Canada

**Hours**:
37.5

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
**Department Overview**

**Helping is at the heart of everything **we do **at **our **contact **centr **es **, **and **we’re **proud of the value that we can deliver **from 7am EST - 12am EST, **7-days **a week for more than 2 **7 **million **TD **customers. Alongside **caring **colleagues and supportive leaders, **you’ll **make a meaningful difference to our business, our customers, and our communities.**

**Job Details**

**What **You **’ **ll **Do**

**As the voice of TD, **you’ll **be passionate about understanding our customers. Whether **you’re **assisting **in-bound or outbound callers with account **inquiries, or **resolving an issue by providing advice and recommending a TD product or service, **you’ll **help us offer trusted support to our clients whenever they need it. **You’ll **consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.**

**As a valued member of our Contact Centre Team, you will**:

- **Make people **’ **s day**:consistently **deliver an outstanding **customer service **experience **by offering **friendly **support through your knowledge of TD products, **services **and solutions.**
- **Solve problems efficiently**:r **esolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.**
- **Achieve your goals**:c **onsistently r **each performance **objectives **, including **customer experience survey results, advice **and **quality goals, compliance regulations **, **and productivity targets **.**
- **Never stop learning**:a **ctively **p **articipat **e **in ongoing training and coaching support **to help **you **continue to **grow and **develop **in your **role **.
**Where **You’ll **Work**

**After completing in-person training and onboarding sessions, **you’ll **work primarily offsite. Since most of your work activities can be performed independently, **you’ll **spend about 95% of your time at your secure, private workspace **with a **stable internet connection **. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide **more **information **about **how this works for their team.**

**What You Need to Succeed**

**We’re **proud to work with a group of diverse colleague **s **. If you have relevant **experience **that **isn’t **mentioned below, tell us about it in your resume or cover letter.**
- **High School Diploma or equivalent**
- **Exceptional **communication and **listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)**
- **D **igital literacy across a broad range of devices ( **e.g. **, smartphones, tablets, laptops, headsets, etc.) **.**
- **Flexibility, resiliency, and a positive attitude when responding to challenging situations.**
- **Passion to **assist **customers in resolving unspoken needs by offering consultative advice**
- **Ability to work **both **independently **and as **part of a team **.**
- **Integrity **when managing sensitive customer information in alignment with **Regulatory and Compliance guidelines related to servicing and sales practices **.**

**KEY ACCOUNTABILITIES**

**CUSTOMER**
- **Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions**:

- **Identify customer needs and determine solutions to customer problems**:

- **Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions**:

- **Offer comprehensive product knowledge and/or guidance as it relates to their respective business area**:

- **Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary**:

- **May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners**:

- **Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs**:

- **Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners**:

- **Complete a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner**:

- **Identify customer needs and determine solutions to customer problems, particularly as it relates to digital banking products and services**

**SHAREHOLDER**
- **Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business

  • Contact Centre Outbound Specialist

    7 months ago

    Ottawa, Canada TD Bank Full time

    **Contact Centre Outbound Specialist**: - 431431BR **Job Category - Primary** - Call Center **Work Location** - 1595 Telesat Court **Employment Type** - Regular **City** - Ottawa **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.50 **Workplace Model** - Hybrid **Pay Details** **Department Overview** "Welcome to TD. How can I...

  • Bilingual Contact Centre Team Lead

    2 days ago

    Ottawa, Canada ICF Full time

    The Bilingual Contact Centre Team Lead reporting to the Contact Centre Manager will provide service excellence by ensuring best service, quality and processing accuracy is met by all Contact Centre Representatives. The Contact Centre will operate from 8:00am until 9:00pm, Monday through Friday excluding statutory holidays observed in Ontario. Applicants...

  • Contact Center Representative

    19 hours ago

    Ottawa, Canada Western Financial Group Full time

    **We are one of Canada’s Top Employers, Join Us** You will be licensed to sell personal lines insurance and you will have access to further resources to advance your knowledge, training, and ultimately, your career. In this role you will help our customers through a variety of insurance needs and generating referrals for complete coverage. **CONTACT...

  • Bilingual Contact Centre Representative

    7 months ago

    Ottawa, Canada TD Bank Full time

    **Bilingual Contact Centre Representative**: - 416849BR **Job Category - Primary** - Call Center **Work Location** - 1595 Telesat Court **Employment Type** - Regular **City** - Ottawa **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** **Department...

  • Outbound Sales Representative

    6 months ago

    Ottawa, Canada The Mobile Shop Full time

    **The Mobile Shop Careers - Outbound Sales Representative** **What is The Mobile Shop?** Technology is a part of our everyday lives. We at The Mobile Shop connect thousands of Canadians every year with the newest and most innovative phones and plans that the market has to offer. Our **Outbound Sales Representative** are our front-line advisors that use...

  • French Bilingual Contact Centre Representative

    2 months ago

    Ottawa, Canada TD Bank Full time

    **Work Location**: Ottawa, Ontario, Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: $49,950 - 58,275 CAD **Department Overview** MBNA is a mono-line lender, offering a variety of credit card products and specializing in affinity partnerships. The MBNA Customer Assistance role is to work with customers to help...

  • Outbound Sales Representative

    7 months ago

    Ottawa, Canada Cambridge Comfort Home Services Inc. Full time

    **About us** We are professional, agile, professional, and our goal is to Establish a strong team of people who can help the company succeed in its growth. Our work environment includes: - Modern office setting - Food provided - Growth opportunities - Casual work attire - On-the-job training - Flexible working hours **Responsibilities**: - Conduct...

  • Contact Centre Agent

    8 months ago

    Ottawa, Canada Epiq Systems, Inc. Full time

    It's fun to work at a company where people truly believe in what they are doing! **Job Description**: Job Summary: Essential Job Responsibilities- Answering calls professionally and responding to customer inquiries- Complete outbound calls related to escalations- Identify and escalate more complex issues to the research team- Ability to deal with difficult...

  • Outbound Sales Representative

    7 months ago

    Ottawa, Canada PC Financial Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** **Location**: 4270 Innes Rd, Ottawa, Ontario, K4A 5E6 **When you hire great people, great things can happen.** PC Financial offers unprecedented value to Canadians through payment products. We’re a different kind of bank with a different type of...

  • Outbound Sales Representative

    7 months ago

    Ottawa, Canada PC Financial Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** **Location**: 3201 Greenbank Rd, Ottawa, Ontario, K2J 4H9 **When you hire great people, great things can happen.** PC Financial offers unprecedented value to Canadians through payment products. We’re a different kind of bank with a different type of...

  • Contact Center Representative

    7 months ago

    Ottawa, Canada FYidoctors Full time

    **Why You Should Join Us**: We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 15 years from 30 locations to over 350. We could not have gotten to where we are without our...

  • Contact Centre Agent

    7 months ago

    Ottawa, Canada The Ottawa Hospital Full time

    **Position Information**: **Rotation/Shifts**: - Days, Monday to Friday, 8 hour shifts (08:00-16:00, 09:30-17:30).- For information purposes only - The Hospital reserves the right to change. **Responsibilities**: **Basic Requirements**: - Grade 12 or equivalent; - Minimum 6 months recent experience working in a computerized Contact Centre environment or...

  • Contact Centre Agent

    20 hours ago

    Ottawa, Canada The Ottawa Hospital Full time

    **Position Information**: **Rotation/Shifts**: - Nights, Sunday to Thursday, 8 hour shifts (23:00-07:00).- For information purposes only - The Hospital reserves the right to change. **Responsibilities**: **Basic Requirements**: - Grade 12 or equivalent; - Minimum 6 months recent experience working in a computerized Contact Centre environment or equivalent...

  • Contact Centre Agent

    7 months ago

    Ottawa, Canada The Ottawa Hospital Full time

    **Job Posting Information**: - REPOST - Original job posting #94451**Rotation/Shifts**: - Days, Monday to Friday, 8 hour shifts (8:00-16:00, 09:30-17:30)- For information purposes only - The Hospital reserves the right to change. **Responsibilities**: **Basic Requirements**: - Grade 12 or equivalent; - Minimum 6 months recent experience working in a...

  • Call Centre Agent

    3 months ago

    Ottawa, Canada Ready Loans Full time

    **Overview** We are seeking a motivated Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for customers, providing exceptional service and resolving inquiries. **Duties**: - Handle inbound and outbound customer calls professionally - Provide accurate information about products or services -...

  • Sales Development Representative

    7 months ago

    Ottawa, Canada net2phone Canada Full time

    Marketing & Sales has one of the most effective technology stacks to help us identify and attract the right customers to our brand. When you come on board, you are using state of the art SaaS tools complete with AI to help you do your job. The Sales Development Representative generates qualified and engaged leads for net2phone Canada. Researching,...

  • Sales Development Representative

    19 hours ago

    Ottawa, Canada Tenable Full time

    **Your Role**: The Sales Development Representative supports a remote sales team and is responsible for generating new business via inbound and outbound phone opportunity qualification. **Your Opportunity**: - Perform outbound calling to generate new sales opportunities and pipeline - Follow-up on inbound sales inquiries to generate new sales opportunities...

  • Sales Development Representative

    5 days ago

    Ottawa, Canada net2phone Canada Full time

    Marketing & Sales has one of the most effective technology stacks to help us identify and attract the right customers to our brand. When you come on board, you are using state of the art SaaS tools complete with AI to help you do your job. The Sales Development Representative generates qualified and engaged leads for Versature. Researching, prospecting and...

  • National Office Contact Centre Representative

    3 months ago

    Ottawa, Canada CFMWS Full time

    **WHO WE ARE** CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...

  • Bilingual Sales Development Representative

    6 months ago

    Ottawa, Canada net2phone Canada Full time

    Marketing & Sales has one of the most effective technology stacks to help us identify and attract the right customers to our brand. When you come on board, you are using state of the art SaaS tools complete with AI to help you do your job. The Sales Development Representative generates qualified and engaged leads for net2phone Canada. Researching,...