Billing Engineer

3 weeks ago


Kitchener, Ontario, Canada Dialpad Full time
About Dialpad's Billing Team

We pioneered the first AI-powered customer communications platform that serves as the secure foundation for all Dialpad products.

Our team is given the opportunity to take ownership of a large portion of the product where they're able to see immediate results.

Combining natural language processing and artificial intelligence with world-class cloud computing, the things you'll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Your Role

You'll own different components of our billing system, working closely with other engineers on the team to build scalable billing APIs.

You'll also help create generic solutions and tools that improve our billing platform and help our support teams.

In addition, you'll help develop the next generation of our billing platform using microservices architecture.

This position reports to our Engineering Manager and has the opportunity to be based in our Kitchener Office.

What You'll Do
  • You'll contribute to the architecture of the billing platform to help it scale and support rapid growth in the Dialpad customer base.
  • Build reusable, well-defined APIs that are consumed in product code.
  • Monitor for performance and accuracy of how we bill our customers.
  • Build automated tools to enable our customers and support teams to perform self-service billing operations.
  • You'll collaborate and cooperate with other engineers and product managers in design and code reviews, and translate business requirements into pragmatic technical solutions while discussing and navigating tradeoffs.
  • You will identify classes of problems across the system and come up with solutions in the form of a long-term engineering roadmap.
  • Mentor new hires to help the team grow.


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