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Customer Service Coordinator
2 months ago
We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Order Coordinator at Techo-Bloc. As a key member of our customer service team, you will be responsible for managing customer orders, analyzing accounts, and proposing solutions to save time and money.
Key Responsibilities:- Process customer purchase orders received via various channels;
- Analyze customers' orders and accounts to propose optimal solutions;
- Manage inventory transactions and logistic requests using various software systems and tools;
- Respond to inquiries from customers and sales team on product availability and recommend alternatives and solutions;
- Follow up with customers on past due orders;
- Collaborate with sales and marketing team to coordinate product pick-up and delivery dates.
- Strong customer service skills with a passion for service and ownership of every customer interaction;
- Excellent problem-solving skills, a positive attitude, and attention to detail;
- Ability to multitask, coordinate, prioritize, and follow up within given deadlines;
- Proficiency in Microsoft Office Excel and Word;
- Self-motivation, initiative, and a quick learning ability;
- Knowledge of inventory transaction and logistics systems and software will be considered an asset.
We thank all applicants for their interest in this exciting opportunity to join our team at Techo-Bloc. Only successful applicants will be contacted for further consideration.
