Customer Service Representative
1 day ago
Unlock Your Potential in a Dynamic Remote Customer Service Role
Ntt Data Business Process Outsourcing is a global leader in delivering cutting-edge business solutions. We are seeking an exceptional customer service representative to join our team, working remotely as part of our dynamic client engagement team.
Key Highlights:
- Salary: $18.90 - $20.50 per hour (English), $19.50 - $21.00 per hour (Bilingual French/English) for positions in Ontario, and $17.50 - $19.50 per hour (English), $19.50 - $21.00 per hour (Bilingual French/English) for positions in other provinces
- Job Type: Part-time, remote work from home opportunity with 4-hour shifts between Monday-Friday, 10:00 am-4:00 pm EST
- Benefits: All necessary equipment, paid virtual training, employee assistance program, rewards and recognition programs, internal career advancement opportunities
- Responsibilities:
Core Responsibilities:
- Provide top-notch telephonic support to clients, ensuring timely resolution of inquiries and concerns
- Develop and maintain in-depth knowledge of client services and stay up-to-date on relevant market trends
- Foster strong relationships with clients through effective communication, empathy, and problem-solving skills
- Collaborate with the team to share best practices and contribute to continuous improvement initiatives
Requirements:
- Bachelor's degree or equivalent experience in a related field
- 1-3 years of call center experience with heavy call volume
- Strong communication, problem-solving, and time management skills
- Ability to adapt to changing priorities and work under pressure
- Proficiency in Microsoft Office and familiarity with CRM software
About Us:
Ntt Data Business Process Outsourcing is committed to fostering a diverse, inclusive, and equitable work environment. Our company values integrity, innovation, and teamwork, offering opportunities for growth and development. Join our team today and embark on a rewarding career journey
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