Customer Service Ambassador

1 week ago


Halifax, Nova Scotia, Canada Ascent Halifax Full time

Company Overview

Ascent Halifax is a sales and marketing agency partnering with leading retail brands and non-profit organizations. Our focus is on delivering exceptional customer service while promoting products that make a difference.

Estimated Salary

$45,000 - $55,000 per annum based on experience and qualifications.

Job Description

We're seeking a passionate Customer Service Representative to join our team in Halifax, Nova Scotia. As the face of our brand, you will ensure customers have a positive experience with our services and products. Your responsibilities include addressing customer inquiries, resolving issues, and maintaining customer satisfaction.

Key Responsibilities

  • Provide exceptional customer service by answering questions and addressing concerns in a friendly and professional manner.
  • Assist customers with product and service inquiries, offering information and guidance.
  • Resolve customer issues promptly and effectively, ensuring a high level of satisfaction.
  • Maintain a thorough understanding of the products and services offered to provide accurate and detailed information.
  • Record and manage customer interactions, feedback, and resolutions.
  • Collaborate with sales teams to enhance customer experiences and improve service delivery.

Qualifications

  • Excellent communication and interpersonal skills with a strong customer-first approach.
  • Prior customer service experience is preferred but not required; comprehensive training is provided.
  • Ability to handle multiple tasks and problem-solve in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Positive attitude, patience, and the ability to work well with diverse groups of people.

Benefits

  • Comprehensive training and ongoing professional development.
  • A supportive team culture with opportunities for growth.
  • The chance to work with leading brands and gain valuable experience in customer service and client relations.
  • Opportunities to advance within the company.


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