Airport Operations Lead
5 days ago
We are seeking a highly skilled Airport Operations Lead to oversee screening operations at checkpoints in designated airports, ensuring operational KPIs are met. This key role identifies areas for improvement and fosters a positive workplace culture.
Key Responsibilities:- Take ownership of screening checkpoint operations and compliance, adhering to Standard Operating Procedures.
- Build and maintain relationships with aviation security stakeholders, promoting effective collaboration.
- Meet daily KPIs, drive operational efficiency, and implement process improvements.
- Lead and mentor Screening Officers, promoting a motivated workforce through coaching and performance reviews.
- Conduct performance evaluations, recommend employee recognition, and apply corrective measures as needed.
- Compile security incident reports, documenting details and actions taken.
- Assist Screening Officers with operational matters requiring escalation, providing timely support.
- Conduct workplace investigations with guidance from People & Culture.
- Perform administrative tasks in alignment with daily operations, ensuring seamless workflow.
- Minimum 3 years of experience in a protective service leadership role, preferably in aviation security.
- Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field.
- Ability to acquire Transportation Security Clearance and Federal Security Clearance.
- Knowledge of security and employment legislation, ensuring adherence to regulatory requirements.
- Strong operational focus, ability to work under pressure, and provide creative solutions to complex problems.
- Experience managing personnel in a unionized environment, navigating collective bargaining agreements.
- Proficiency in office software such as Word, Excel, and PowerPoint.
- Willingness to work irregular hours, shift work, and attend incidents after hours, demonstrating flexibility.
- Strong communication, leadership, client service, and persuasive skills, effectively engaging stakeholders.
- Fluency in French is an asset, enhancing language capabilities.
This role offers a competitive salary range of $70,000 - $75,000 per annum, commensurate with experience.
The ideal candidate will have open availability to work morning, afternoon, and overnight shifts, with a preference for candidates willing to adapt to changing schedules.
This position is based at Vancouver International Airport (YVR), offering opportunities to work in a dynamic, fast-paced environment.
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