Airport Security Operations Manager

4 weeks ago

Richmond, British Columbia, Canada Paladin Airport Security Services Full time
Operations Manager - Aviation Security

The Operations Manager - Aviation Security is a key leadership position responsible for maintaining strong working relationships with first-line supervision, Screening Officers, and the counterpart Manager of Service Delivery within CATSA. This role is crucial in ensuring the smooth operation of airport security screening processes.

Key Responsibilities:
  • Manage screening checkpoints to ensure compliance with SLAs.
  • Collaborate with labor relations experts to produce an engaged workforce capable of exceeding CATSA deliverables.
  • Investigate performance and misconduct issues with support from Employee Care, ensuring all appropriate steps are followed in line with the collective bargaining agreement.
  • Monitor and reduce incidents, engage with employees, and address performance issues promptly.
  • Provide leadership, mentoring, and support to SDMs and Screening Officers.
  • Lead performance reviews for Screening Officers with feedback from SDMs.
  • Work closely with the People and Culture department to ensure candidates arriving for CATSA training and on-the-job training with Paladin possess the requisite skills, experience, and training to successfully pass their probation periods without negatively impacting the proficiency of PASS' screening operations for CATSA.
  • Exercise an innate understanding of customer service excellence and respond to complaints as they are escalated, providing support where required.
  • Be expertly trained and proficient in performing emergency and/or incident response when escalations are required.
  • Collaborate with Compliance Officers to perform audits of screening processes, identify areas of improvement, and direct the Training Department to address individual and team-based deficiencies proactively.
  • Work closely with the PASS Operations Centre to coordinate the movement of screening officers between different checkpoints to minimize security screening wait times.
  • Conduct security briefings with SDMs and Screening Officers to ensure adherence to security notices, security bulletins, and security contractors' directives.
  • Build and maintain strong working relationships with employees and key stakeholders, including CATSA and Union representatives.
  • Align all operational screening roles with Paladin's CARE culture to drive continuous improvement, accountability, respect, and excellence.
Requirements:
  • Minimum of 3-5 years managerial experience, managing a large workforce.
  • Previous experience managing unionized employees would be an asset.
  • Previous experience in a similar role of resource deployment.
  • Leadership and team management skills.
  • Previous experience in aviation security or a related field.
  • Strong organizational and communication skills.
  • Ability to analyze data and make strategic decisions in real-time.
  • Familiarity with aviation industry regulations and standards.
  • Valid Class 5 BC Driver's License.
  • Ability to successfully complete Occupational First Aid Level 1.
  • A related diploma or bachelor's degree would be considered an asset.
  • Ability to acquire Transportation Security Clearance (TSC).
  • Ability to successfully complete Airside Vehicle Operator's Permit (AVOP) Training and obtain D/A certification.
  • Ability to successfully complete Aeronautical Radio Operator's Certificate (A-ROC).

Salary: $85,000 - $90,000
Work Hours: These are 24/7 positions, so candidates are required to have open availability to work morning, afternoon, and overnight shifts.

This role is fully based at the Vancouver International Airport (YVR).

PALADIN AIRPORT SECURITY SERVICES LTD. is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

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