Airport Screening Operations Manager

1 week ago

Richmond, British Columbia, Canada Paladin Airport Security Services Full time

Service Delivery Manager Job Description

The Service Delivery Manager (SDM) plays a critical role in ensuring the smooth operation of screening checkpoints at Vancouver International Airport. This leadership position oversees a team of Screening Officers, fostering a positive workplace culture rooted in diversity and inclusivity.

Key Responsibilities:

  • Take ownership of screening checkpoint operations and compliance
  • Build and maintain strong relationships with stakeholders in aviation security
  • Achieve daily Key Performance Indicators (KPIs) and ensure compliance with Standard Operating Procedures (SOPs)
  • Lead and mentor Screening Officers, promoting an engaged and motivated workforce
  • Conduct regular performance reviews and recommend employee recognition programs
  • Apply corrective measures following the progressive discipline process when necessary
  • Compile comprehensive security incident reports, documenting details, timelines, and actions taken
  • Assist Screening Officers in handling operational matters requiring escalation
  • Conduct workplace investigations with guidance from People & Culture and senior leadership
  • Perform essential administrative tasks in alignment with daily operations

Qualifications:

  • Minimum of three years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
  • Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; or a minimum of two years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
  • Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance
  • Knowledge of relevant security and employment legislation
  • Strong operational focus, ability to work under pressure, and provide creative solutions
  • Experience in managing personnel in a unionized environment
  • Proficiency in using office software such as Word, Excel, and PowerPoint
  • Willingness to work irregular hours, shift work, and attend incidents after hours
  • Strong communication, leadership, client service, and persuasive skills
  • Fluency in French is an asset

Salary and Work Hours:

The salary range for this position is $70,000 - $75,000. The role requires 24/7 availability, with a preference for candidates who can work morning, afternoon, and overnight shifts.

About Paladin Airport Security Services:

Paladin Airport Security Services Ltd. is committed to providing a safe and friendly work environment. We value diversity, inclusion, and respect, and strive to make the world a better place through our work.

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