Airport Operations Leader
4 weeks ago
Are you an experienced leader looking to take on a new challenge in airport operations? We have an exciting opportunity for a Service Delivery Manager at Paladin Airport Security Services Ltd.
Salary: $70,000 - $75,000
About the Role:
We are seeking a skilled and experienced Service Delivery Manager to oversee our screening operations at Vancouver International Airport (YVR). As a key member of our team, you will be responsible for ensuring the smooth operation of our services, maintaining high standards of quality and customer service, and leading a team of Screening Officers.
Key Responsibilities:
- Oversee daily operations and ensure compliance with Standard Operating Procedures (SOPs)
- Build and maintain strong relationships with stakeholders within aviation security
- Achieve daily Key Performance Indicators (KPIs) and ensure operational efficiency
- Lead and mentor Screening Officers, promoting a positive and inclusive work environment
- Conduct regular performance reviews and recommend employee recognition programs
- Apply corrective measures as needed, following the progressive discipline process
- Compile comprehensive security incident reports and assist Screening Officers in handling operational matters
- Perform essential administrative tasks in alignment with daily operations
Requirements:
- Minimum of three years of work-related experience in a protective service leadership role, preferably in the aviation security industry
- Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR two years of post-secondary education combined with supervisory/managerial experience
- Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance
- Knowledge of relevant security and employment legislation
- Strong operational focus, ability to work under pressure, and provide creative solutions
- Experience in managing personnel in a unionized environment
- Proficiency in using office software such as Word, Excel, and PowerPoint
- Willingness to work irregular hours, shift work, and attend incidents after hours
- Strong communication, leadership, client service, and persuasive skills
- Fluency in French is an asset
Benefits:
- Diverse and inclusive workplace culture
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