Customer Support Specialist

3 weeks ago

Toronto, Ontario, Canada N. Harris Computer Corporation - CAD Full time

Customer Support Specialist

The Customer Support Specialist provides technical assistance to customers, involving answering complex questions, contributing to a knowledge base, and serving as a support liaison between the company and the customer support.

The starting base salary for this role is budgeted between $40,000-50,000/year based on experience.

Responsibilities:

  • Handles the escalated support calls or tickets; may work directly with customers to provide services and help resolve computing problems.
  • Manages bug fixes and software enhancements.
  • Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns.
  • Recognizes issue with code, but escalates to development.
  • Provides technical leadership and training for lower level support specialists.
  • Receives requests for computer technical assistance and problem resolution from company employees.
  • Collects detailed information to categorize request in order to determine method of resolution, and create processes and guides.
  • Exercises sound professional judgment in analysis of problem in order to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem.
  • Directs the activities of lower level technical support analysts to contribute to the overall performance of the help desk operation including internal training and mentoring.
  • Other duties as assigned.

Qualifications:

  • At least three years of prior support experience.
  • Proficiency with Microsoft Office products.
  • Ability to handle customer inquiries, requests, and complaints in an efficient, effective, and professional manner.
  • Excellent troubleshooting and analytical problem-solving skills.
  • Excellent oral and written communication skills.
  • Highly developed organizational skills and time management ability.
  • Ability to work independently on assigned projects, as well as in a team atmosphere.
  • Highly motivated, flexible, adaptable nature.
  • Able to deal with different personality styles.
  • Ability to learn quickly in a fast-paced, challenging, and ever-changing environment.
  • Excellent computer skills, knowledge of computer hardware and commonly used office software such as Microsoft Office Suite.
  • Prior bookkeeping or accounting experience is a plus.
  • Patient, enthusiastic, customer focused attitude.
  • Ability to multitask.

  • Customer Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada N. Harris Computer Corporation - CAD Full time

    Customer Support SpecialistThe Customer Support Specialist provides technical assistance to customers, resolving complex issues and serving as a liaison between the company and the customer support team. This role requires excellent communication and problem-solving skills, as well as the ability to work independently and as part of a...

  • Customer Support Specialist

    4 days ago

    Toronto, Ontario, Canada Firmex Full time

    Job OverviewFirmex is a leading provider of secure enterprise content management solutions, and we're seeking a skilled Customer Support Specialist to join our award-winning customer service team.

  • Customer Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Medisolution (2009) Inc. Full time

    Job Title: Customer Support & Implementation SpecialistMedisolution is seeking an experienced professional to join our team as a Customer Support & Implementation Specialist. This role will be responsible for providing high-quality technical support and guidance to our clients in the Healthcare industry.Key Responsibilities:Provide exceptional customer...

  • Customer Support Specialist

    1 day ago

    Toronto, Ontario, Canada Brink´s Full time

    Job Title: Customer Support SpecialistAbout the Role:We are seeking a highly skilled and customer-focused Candidate Name to join our Brink's National Client Services (BNCS) team. As a Customer Support Specialist, you will be responsible for delivering exceptional service to our internal and external customers, ensuring their inquiries are handled...

  • Customer Support Specialist

    1 day ago

    Toronto, Ontario, Canada N. Harris Computer Corporation - CAD Full time

    The Customer Support Specialist role at N. Harris Computer Corporation - CAD is a dynamic opportunity for an experienced professional to join our team in providing top-notch application support to customers. With a focus on delivering exceptional customer experiences, this position requires strong analytical and problem-solving skills, as well as excellent...

  • Customer Support Specialist

    1 day ago

    Toronto, Ontario, Canada Abandi Tech Ltd Full time

    We are a rapidly expanding IT company in Toronto, Canada, offering innovative solutions in software development. Our mission is to create products that improve the lives of our customers worldwide. Due to team growth, we are seeking an energetic and responsible Customer Support Specialist.Key ResponsibilitiesProviding customer support via phone, email, and...

  • Healthcare Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team at Home and Community Care Support Services. As a Healthcare Support Specialist, you will provide administrative support to our healthcare team, ensuring that patients receive prompt and effective customer service.Key ResponsibilitiesProvide...

  • Customer Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada N. Harris Computer Corporation - CAD Full time

    Customer Support AnalystThe Customer Support Analyst provides technical support to customers, answering complex questions, contributing to a knowledge base, and serving as a liaison between the company and the customer support team.Key Responsibilities:Handles escalated support calls or tickets, working directly with customers to provide services and help...

  • Healthcare Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team at Home and Community Care Support Services. As a Healthcare Support Specialist, you will provide administrative support to our healthcare team, ensuring that patients receive prompt and effective customer service.Key ResponsibilitiesProvide...

  • Customer Support Specialist

    1 day ago

    Toronto, Ontario, Canada Zone Placements Full time

    Zone Placements is seeking a highly skilled Customer Support Specialist to join our team.Job DescriptionThe successful candidate will be responsible for providing exceptional customer support to our clients, addressing their technical difficulties and resolving issues in a timely and professional manner.This role involves:Responding to user inquiries via...

  • Customer Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Medisolution (2009) Inc. Full time

    Job Description:Medisolution seeks an experienced Customer Support Specialist with a solid background in Payroll processing within the Healthcare industry.As a Customer Support Specialist, you will be the frontline point of contact for our clients, providing high-quality technical support and guiding them through their payroll processes. You will work...

  • Transportation Specialist

    4 weeks ago

    Toronto, Ontario, Canada ATS CLEANING SPECIALIST Full time

    As a key member of the ATS Cleaning Specialist team, you will be responsible for operating and driving company vehicles to pick up and deliver various items and products. This role requires a high level of professionalism in customer service, as well as the ability to load and unload goods efficiently.Key ResponsibilitiesOperate and drive company vehicles to...

  • Customer Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Peel District School Board Full time

    The Peel District School Board is a diverse organization that serves a large student population. We are seeking a skilled Customer Support Specialist to provide technical assistance to our employees and community members.Key ResponsibilitiesThe successful candidate will be responsible for providing remote support, troubleshooting hardware and software...

  • Customer Support Specialist in Toronto

    3 weeks ago

    Toronto, Ontario, Canada Abandi Tech Ltd Full time

    We are Abandi Tech Ltd, a rapidly growing IT company providing innovative solutions in software development. Our office is located in the heart of Toronto, Canada, and we strive to create products that improve the lives of our customers worldwide.As a Customer Support Specialist, you will play a critical role in delivering exceptional customer experiences...

  • Customer Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Industrial Scientific Corporation Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Industrial Scientific Corporation. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and their issues are resolved in a timely and professional manner.Key...

  • Customer Support Specialist

    4 days ago

    Toronto, Ontario, Canada OnX Full time

    About OnXOnX is a dynamic organization seeking a skilled Customer Support Specialist to join our team.Salary Range: $65,000 - $85,000 per yearJob Summary:We are looking for an experienced Technical Help Desk Expert to provide exceptional customer service and technical support for our business products. The ideal candidate will have excellent communication...

  • Multilingual Sales Representative

    1 day ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    Position Summary:We are seeking a highly skilled Multilingual Sales Representative to join our team at Zedd Customer Solutions in the Scarborough area. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services while meeting established quality assurance...

  • Customer Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Peel District School Board Full time

    Job SummaryThe Peel District School Board is seeking a skilled Customer Support Specialist to provide help-desk support for all PDSB equipment and applications. This role requires excellent technical skills and the ability to communicate effectively with employees and the PDSB community.Key ResponsibilitiesProvide remote, first-level telephone support for...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada beBee Professionals Full time

    Technical Support Specialist Job Summary:We are seeking a skilled Technical Support Specialist to provide technical support to our customers. The successful candidate will be responsible for troubleshooting and resolving technical issues, providing technical advice and guidance, and working independently to ensure timely resolution of customer inquiries.Key...

  • Customer Support and Product Specialist

    4 weeks ago

    Toronto, Ontario, Canada Diagnostic Solutions International Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Support and Product Specialist to join our team at Diagnostic Solutions International. As a key member of our operations team, you will be responsible for managing domestic and international sales, customer support, and product support efforts.Key Responsibilities:Manage Domestic and...