Customer Support and Product Specialist

4 weeks ago


Toronto, Ontario, Canada Diagnostic Solutions International Full time
Job Summary

We are seeking a highly skilled and experienced Customer Support and Product Specialist to join our team at Diagnostic Solutions International. As a key member of our operations team, you will be responsible for managing domestic and international sales, customer support, and product support efforts.

Key Responsibilities:
  • Manage Domestic and International sales, customer support, and product support efforts as directed by the Business & Operations Manager
  • Support Sales / Business Development Manager -via- technical presentations, demos and general field support as required
  • Coordinate with On-Board and Ground Based Product Engineering Departments on new opportunities requiring engineering/ application development
  • Develop and maintain customer contacts at all levels
  • Facilitate communications between customer and various internal functions
  • Manage/track customer requests, associated priorities, and resulting pricing (V.O.C. Management)
  • Instrumental in identifying customer needs & changes over time
  • Translate business & product strategies into clear, tailored value proposition for specific customers or customer segments
  • Available for travel to perform all job requirements
  • Maintain a clean, organized and safe work environment
  • Perform other related duties as assigned
  • Communicate discrepancies to proper departments
  • Write User Guides and compile into HTML format using Robo Help editor software
  • Review design options with customers and/or consultants, contractors
  • Prepare and update general operating manuals, process quality control procedures, and training materials
  • Create and update drawings for existing and new products
  • Assist with on-site troubleshooting activities
  • Provide on-site training for all systems


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