Residence Facility Coordinator
2 weeks ago
Job Summary
The Residence Facility Coordinator is a key role within the University of Waterloo Residences, responsible for managing facility and security-related issues. This position requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities
- First point of contact for facility and security issues, including safety and security concerns
- Responsible for addressing and triaging reported facility issues, including investigating and assessing risk as necessary
- Collaborate with other departments and service providers to coordinate short-term and long-term solutions
- Manage the department's work order system, including data accuracy and integrity, and coordinate program updates
- Track workflow of work orders and requests, utilizing data to ensure timely completion
- Understand key systems and manage access control at ground level
- Plan and coordinate cyclical tasks associated with maintenance processes, including EOT/SOT and regular maintenance projects
- Assist with the unit's spring term plan to accommodate preventative maintenance needs
- Analyze trends from breakdowns and make recommendations for preventative measures
- Provide excellent customer service to stakeholders, including students and staff
- Ensure timely response and follow-through to resolve issues to client satisfaction
- Work closely with other Housing and Operations teams to ensure collaboration and sharing of best practices
- Initiate and manage all incoming and outgoing communication related to facility updates and repairs
- Elevate customer service by creating and maintaining service memos and providing communication of immediate shutdowns and changes in services
- Ensure the residence facilities and services are well-preserved and replacements/repairs are planned and coordinated
- Provide input to the budget for future considerations from relevant data resources
- Responsible for all fiscal transactions and decisions up to $300,000 per community
- Work with the Purchasing Department to order replacement appliances and work through new service agreements or requests for new quotes/purchase
- Manage all key-related functions, including audits, permit, and lockbox administration
- Attend scheduled safety walks and satisfy all required departmental safety initiatives
- Assist with planning, developing, and implementing new safety/security processes
- Participate in the creation of emergency/security plans in consultation with the Assistant Manager
Qualifications
- College diploma in Office Administration, Business Administration, or related discipline, or equivalent combination of education and/or experience
- Valid class G driver's license with a good driving record; must be insurable
- Minimum of 1 year experience performing duties related to the above-mentioned key accountabilities in an office work environment
- Demonstrated experience with customer relations, record keeping, facilities management, purchasing, and/or scheduling work management
- Experience using HoME or other work order systems
- Working knowledge of facilities maintenance and operations, and/or Residence/Student life background and knowledge of the UW community and culture a definite asset
- Demonstrated ability to work in a fast-paced environment
- Proficiency in Microsoft Office software, including Word, Excel, PowerPoint, and the Internet
- Successful candidate will be required to submit a clear Criminal and Vulnerable Sector Check
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