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Customer Service Billing Specialist

1 month ago

Ottawa, Ontario, Canada Versature Full time
Job Description

We are seeking a highly skilled Customer Service Billing Specialist to join our team in Ottawa, Canada. As a key member of our customer success team, you will be responsible for providing exceptional customer service and support to our clients.

About the Role

This is an exciting opportunity to work with a leading telecommunications provider in Canada. As a Customer Service Billing Specialist, you will be the first point of contact for all billing and account-related inquiries. Your primary responsibilities will include:

  • Responding to billing inquiries via phone and email, meeting our service level standards
  • Managing payments and credits, as well as updating account information with attention to detail and accuracy
  • Creating initial invoices for new accounts
  • Preparing accounts for billing closure and issuing final invoices
  • Assisting the Customer Success and Finance teams in their day-to-day activities and projects as required
Required Skills and Qualifications

To succeed in this role, you will need:

  • 1+ years of customer service experience
  • Outstanding organizational skills with a strong attention to detail
  • French-English bilingualism is required
  • A never-ending curiosity (you'll be working with a diverse range of businesses)
What We Offer

In return for your hard work and dedication, we offer:

  • An amazing team culture that values work-life balance
  • Accessible team socials (virtual and in-person)
  • Learning opportunities and growth
  • Competitive compensation package ($43,000-$48,000 CAD per year)
  • Paid time off, sick & family days as well as paid volunteer days
  • Ability to work remotely 2-3 days a week
Location and Schedule

This is an in-office hybrid position, located in Ottawa, Canada. The schedule is Monday to Friday, 9am-5pm EST.