Customer Support Specialist

4 weeks ago


Ottawa, Ontario, Canada Ziff Davis, LLC Full time
Key Responsibilities:

As a Customer Resolution Specialist at Ziff Davis, you will be the main point of contact for customers seeking assistance with their email marketing accounts. Your duties will include responding to technical and billing inquiries, managing high-value accounts, and overseeing ticket management to ensure swift resolution and adherence to service level agreements (SLAs).

About the Role:

This is a dynamic and fast-paced environment that requires exceptional multitasking abilities, attention to detail, and a proactive approach to identifying and resolving customer concerns. You will work closely with cross-functional teams, including Client Success, Account Management, and Sales, to ensure prompt issue resolution and maintain a seamless customer experience. Your comprehensive knowledge of company products will enable you to efficiently troubleshoot and resolve customer concerns end-to-end.

Requirements and Experience:

To be successful in this role, you will need a minimum of 2 years experience in Technical Support or Inbound Call Center, along with excellent communication skills in English (oral and written) and proficiency in PC applications, including MS Word, Excel, and Outlook. Experience with Salesforce and dialing software is a plus, but not essential. Your ability to work both independently and collaboratively within a team will be essential in this role.

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