Patient Service Specialist
1 day ago
About the Role:
We are seeking a highly skilled and customer-focused Patient Service Specialist to join our team at Consumer's Optical. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our patients.
Key Responsibilities:
- Warmly greet customers and provide a welcoming environment
- Communicate effectively with customers, both in person and over the phone
- Manage appointment bookings, prescription printouts, and billing and payments
- Uphold excellent customer service standards and resolve any issues that may arise
Requirements:
- Passionate about customer experience and delivering exceptional service
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Good computer knowledge, including Microsoft Office Suite
- Previous retail experience an asset
What We Offer:
- A comprehensive total rewards package
- Competitive wage and benefits
- Rapid and continued growth opportunities
- A collaborative and supportive work environment
About Us:
Consumer's Optical is a leading provider of eye care services, with over 50 locations across Canada. We are committed to delivering exceptional customer service and providing a wide range of eye care products and services.
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