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Patient Observation Specialist

3 months ago


Red Deer, Alberta, Canada Paladin Security Full time
Overview

Paladin Security:

Committed to Enhancing Safety and Well-Being. Are you equipped with exceptional customer service abilities and a genuine desire to assist others? Can you remain composed under pressure and effectively manage challenging situations? Your experience in handling significant responsibilities, coupled with your diverse life experiences and dedication to excellence, positions you as an outstanding candidate for our team. At Paladin, we prioritize our personnel; our success stems from hiring the most qualified individuals.

We are dedicated to internal advancement, valuing diversity, delivering exceptional service, and fostering a positive work environment. If you believe you possess the qualities we seek, we would love to connect with you.

Job Skills / Requirements


The Patient Watch Guard is tasked with ensuring the safety and security of patients in the absence of medical staff, such as Nurses.

This role is ideal for individuals who enjoy direct patient interaction or those interested in pursuing a career in security.

This is a full-time on-call position with a 7 on 7 off schedule, requiring availability for overnight shifts.


Key Responsibilities:



  • Non-physical intervention, utilizing verbal redirection only.
  • One-on-one patient monitoring for low-risk individuals who may be at risk due to confusion, mental health issues, wandering tendencies, or fall hazards.
  • Responding to on-demand requests, necessitating travel between various sites.
  • Effective communication skills.
  • No prior experience necessary.
  • Maintain a calm demeanor.

Essential Skills and Qualifications:



  • Ability to remain calm and perform effectively in emergency situations.
  • Strong problem-solving skills and the ability to communicate effectively across various social levels.
  • Capable of identifying issues and relaying information to the appropriate personnel.
  • Physical capability to walk and stand for extended periods.
  • Ability to make prompt decisions while maintaining composure in emergency response scenarios with minimal supervision.
  • Excellent interpersonal skills, adaptability, and a customer service focus.
  • Ability to manage private and confidential information with discretion.
  • Present a professional demeanor to the public.
  • Adhere to our Code of Ethics in fulfilling job responsibilities.

Minimum Job Requirements:

  • Strong verbal and written communication skills in English.
  • Ability to pass a criminal background check.
  • A valid driver's license.
  • Current First Aid certification.
  • Willingness to work on-call and travel as needed.
  • Willingness to drive consistently throughout shifts and relocate to different sites as required.
  • Knowledge of or ability to learn security protocols and non-defensive communication in challenging situations.
Education Requirements:

High School Diploma or GED

Certification Requirements:

Valid driver's license
Standard First Aid, CPR Level C

Additional Information / Benefits:


We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.

This position reports to the Client Service Manager.

This is a Full-Time role.

Travel is a consistent requirement.

Number of openings for this position: 8.