Patient Service Representative
1 week ago
About Us:
FYidoctors is a leading provider of eye care services with a strong presence in Canada. Our company is committed to delivering exceptional patient experiences and providing access to high-quality eyewear at affordable prices.
Why You Should Work with Us:
We offer a comprehensive total rewards package, including competitive wages and benefits, to ensure our employees feel valued and supported. Our company culture fosters a sense of collaboration and teamwork, and we provide ongoing training and development opportunities to help our employees grow professionally.
The Role:
We are seeking a Patient Service Representative to join our team at FYidoctors. As a Patient Service Representative, you will play a critical role in delivering world-class service to our customers. You will be the first point of contact for many of our patients, and you will be responsible for providing exceptional customer experiences through warm greetings, effective communication, and timely resolution of issues.
Key Responsibilities:
- Warmly greet customers as they enter our store
- Communicate with customers in person, by phone, and through other means
- Manage appointment bookings, prescription printouts, and billing and payments
- Uphold excellent customer service standards using your charisma and problem-solving skills
Requirements:
- Passionate about customer experience and providing exceptional interactions
- Committed to excelling as a member of a high-performing team
- Able to multi-task in a fast-paced environment
- Good computer knowledge, including Microsoft Office Suite
- Previous retail experience an asset
What We Offer:
We appreciate your interest in joining our team at FYidoctors. An actual human will review your qualifications and let you know if there's interest in moving forward. If there is, we'll follow up with more information.
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