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Patient Service Representative
2 months ago
About Us:
FYidoctors is a leading provider of eye care services with a strong presence in Canada. Our company is committed to delivering exceptional patient experiences and providing access to high-quality eyewear at affordable prices.
Why You Should Work with Us:
We offer a comprehensive total rewards package, including competitive wages and benefits, to ensure our employees feel valued and supported. Our company culture fosters a sense of collaboration and teamwork, making it an ideal place to grow and develop your career.
The Role:
We are seeking a skilled Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in delivering world-class service to our customers. You will be the first point of contact for many patients, and your exceptional communication skills and passion for customer experience will make a significant impact on our business.
Key Responsibilities:
- Warmly greet patients as they enter our store
- Communicate with patients in person and via other channels
- Manage appointment bookings, prescription printouts, and billing and payments
- Uphold excellent customer service standards using your charisma and problem-solving skills
Requirements:
- Passionate about customer experience and delivering exceptional interactions
- Committed to excelling as a member of a high-performing team
- Able to multitask in a fast-paced environment
- Good computer knowledge, including Microsoft Office Suite
- Previous retail experience an asset
