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Patient Service Specialist

2 months ago


Red Deer, Alberta, Canada FYidoctors Full time

About the Role:

We are seeking a highly skilled and customer-focused Patient Service Specialist to join our team at Consumer's Optical. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our patients.

Key Responsibilities:

  • Warmly greet customers and provide a welcoming environment
  • Communicate effectively with customers, medical service providers, and other third parties
  • Manage appointment bookings, prescription printouts, and billing and payments
  • Uphold excellent customer service standards using your charisma and problem-solving skills

What We Offer:

As a Patient Service Specialist at Consumer's Optical, you will enjoy a comprehensive total rewards package, competitive wage and benefits, rapid and continued growth opportunities, and a workplace culture that fosters collaboration and ongoing training and development.

Requirements:

  • Passionate about customer experience and delivering exceptional interactions
  • Committed to excelling as a member of a high-performing team
  • Able to multi-task in a fast-paced environment
  • Good computer knowledge, including Microsoft Office Suite
  • Previous retail experience an asset

About Us:

Consumer's Optical is a leading provider of optical services, with over 50 partner locations across Canada. We are committed to delivering a carefully curated, enjoyable, and affordable experience for our customers.