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Patient Service Representative
2 months ago
About the Role:
We are seeking a highly skilled Patient Service Specialist to join our team at Consumer's Optical. As a Patient Service Specialist, you will play a critical role in delivering world-class service to our customers.
Key Responsibilities:
- Warmly greet customers as they enter our store
- Communicate with customers in person, by phone, and by email
- Manage appointment bookings, prescription printouts, and billing and payments
- Uphold excellent customer service standards using your charisma and problem-solving skills
What We Offer:
- A comprehensive total rewards package
- Competitive wage and benefits
- Rapid and continued growth, ensuring a constantly challenging and rewarding environment
- A workplace culture that fosters a sense of collaboration
- Ongoing training and development opportunities
Requirements:
- Passionate about customer experience; a great communicator who can provide exceptional interactions with customers
- Committed to excelling as a member of a high-performing team
- Able to multi-task in a fast-paced environment
- Good computer knowledge, including Microsoft Office Suite
- Previous retail experience an asset
About Us:
Consumer's Optical is a leading provider of eye care services in Canada, with over 50 partner locations across the country. We are committed to delivering a carefully curated, enjoyable, and affordable experience to our customers.