BDC Representative
4 weeks ago
Job Summary
We are seeking a highly motivated and results-driven BDC Representative to join our team at Mercedes-Benz Brampton. As a key member of our sales department, you will be responsible for ensuring customer satisfaction and driving sales growth through effective communication and relationship-building skills.
Key Responsibilities
- Make 80-100 outbound calls daily to follow up with customers and ensure their satisfaction with their visit.
- Handle incoming calls and respond to customer inquiries in a timely and professional manner.
- Coach and motivate the team to improve overall performance and achieve sales goals.
- Follow up on customer inquiries and resolve any issues in a prompt and efficient manner.
- Handle database leads and create appointments for the Sales Department.
- Follow up with past customers in the database to ensure their satisfaction and identify opportunities for growth.
Requirements
- Excellent communication skills (good verbal skills and a clear speaking voice).
- Prior experience in a customer service role is required.
- Must be comfortable with computers and technology systems.
- Strong record of customer satisfaction results.
- Team-oriented individual with strong time management skills.
- Must have the drive and desire to meet production goals and expectations.
About Us
At Mercedes-Benz Brampton, we value our employees and strive to create a positive and supportive work environment. We offer opportunities for growth and development, as well as a competitive compensation package. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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