Bdc Service Representative

2 weeks ago

Brampton, Canada Auto Planet Full time

**Drive for Excellence**

Since 2015 **AutoPlanet Brampton** has strived on innovation as Ontario’s largest indoor pre-owned dealership. With over 1000 vehicles, we aim at being progressive and dynamic in everything we do. We are committed to putting our team and guests first which is why we have achieved a high guest satisfaction rating and a relaxed buying experience.

**AutoPlanet Brampton **is looking for a **BDC Service Representative **to join their dynamic team.

Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.

**About Us**

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

- ** Great Experience**: Every customer is entitled to a great experience
- ** Integrity**: We are honest and transparent in our actions
- ** Diversity**: We are stronger through the inclusion of people, brands and ideas
- ** Innovation**: We passionately embrace opportunities for new and continuous improvements
- ** Empowerment**: We encourage and support our people in taking initiative
- ** Giving Back**:We positively impact the communities in which we live, work and raise families

**About you.**

You will join a team dedicated to working cohesively together. At AutoPlanet Brampton, our Sales Consultants are paid a salary and volume incentive bonus which allows us to offer a unique car buying experience. You are committed to helping us provide a hassle free, honest and transparent environment for our guests and team. With a team that has countless success stories of career mobility, expect that you will be on the right path to growing and acquiring new skills.

**Here’s what you’ll deliver**:

- Schedule service and maintenance retention appointments.
- Answer inbound calls and respond to all customer inquiries and all web leads promptly and effectively.
- Coordinate internal work; liaison with Service, Parts and Sales Department staff.
- Utilize dealership call scripts for all inbound and outbound service calls.
- Update information regarding all scheduled and confirmed appointments with the customers.
- Accomplish all daily, weekly, and monthly goals as established by the Service Manager.
- Streamline the CRM with information regarding all verbal communication with customers.
- Document information in the Appointment Log when an appointment is scheduled.
- Study products and services to continually enhance ability to assist customers.
- Comply with any customer handling and marketing functions.
- Communicate with the Service Manager about any potential customers issues or problems.
- Perform all outbound campaigns as periodically assigned by the Service Manager.
- Perform service administrative duties as requested by the Service Manager.
- Other duties as required by management.

**What you need to succeed**:

- High School Diploma or GED is required.
- 1-2 years of dealership experience is an asset.
- Excellent customer service skills with enthusiastic and friendly demeanor.
- Must have a valid Ontario Driver's License and good driving record.
- Able to work well under pressure.
- Strong attention to detail will be required.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Ability to perform multiple duties in a high-energy, fast-paced environment.
- Must have a results oriented mindset to succeed.
- Willing to work as a member of a team and interact with others in a professional and courteous manner.
- Ability to work flexible hours and work around a changing schedule.

**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?

**This compensation range will be based on knowledge and experience**

**Job Type**: Full Time

**Salary**: $17.00 per hour

**Performance Auto Group is a leading automotive company in Southern Ontario with over 1900 employees, 23 b

  • Bdc Representative

    3 weeks ago

    Brampton, Canada The Humberview Group Full time

    Mercedes-Benz Brampton is looking for a **BDC** Representative** to join their team in Brampton. The **Business Development Centre (BDC) **works with our dealership's Service department to deliver high-quality customer service and assist our customers with their inquiries and needs. The **BDC** Representatives** help turn customer's concerns and reminders...

  • Bdc Representative

    4 weeks ago

    Brampton, Canada The Humberview Group Full time

    Mercedes-Benz Brampton is looking for a **BDC** Representative** to join their team in Brampton. The **Business Development Centre (BDC) **works with our dealership's Sales department to deliver high-quality customer service and assist our customers with their inquiries and needs. The **BDC** Representatives** help turn online leads into appointments, and...

  • Bdc Representative

    2 weeks ago

    Brampton, Ontario, Canada The Humberview Group Full time

    Mercedes-Benz Brampton is looking for a BDC Representative** to join their team in Brampton.The Business Development Centre (BDC) works with our dealership's Sales department to deliver high-quality customer service and assist our customers with their inquiries and needs.The BDC Representatives help turn online leads into appointments, and inbound calls into...

  • Bdc Sales Representative

    3 weeks ago

    Brampton, Canada Performance Auto Group Full time

    **Drive for Excellence** Since 2015 **AutoPlanet Brampton** has strived on innovation as Ontario’s largest indoor pre-owned dealership. With over 1000 vehicles, we aim at being progressive and dynamic in everything we do. We are committed to putting our team and guests first which is why we have achieved a high guest satisfaction rating and a relaxed...

  • Bdc Sales Representative

    4 days ago

    Brampton, Canada Auto Planet Full time

    **Drive for Excellence** **AutoPlanet Brampton** has strived on innovation as Ontario’s largest indoor pre-owned dealership. With over 1000 vehicles, we aim at being progressive and dynamic in everything we do. We are committed to putting our team and guests first which is why we have achieved a high guest satisfaction rating and a relaxed buying...

  • Bdc Service Representative

    2 weeks ago

    Brampton, Canada Auto Planet Full time

    **Drive for Excellence** Since 2015 **AutoPlanet Brampton **has strived on innovation as Ontario’s largest indoor pre-owned dealership. With over 1000 vehicles, we aim at being progressive and dynamic in everything we do. We are committed to putting our team and guests first which is why we have achieved a high guest satisfaction rating and a relaxed...

  • Bdc Service Manager

    4 weeks ago

    Brampton, Canada Performance Auto Group Full time

    **Drive for Excellence** **Performance Honda **is the newest state of the art, full service Honda dealership in the Brampton and Caledon area. We give you access to the most exceptional vehicles including the newest line ups to explore. We pride ourselves on a top notch guest experience that is welcoming, friendly and memorable. **Performance Honda...

  • Bdc Service Representative

    1 week ago

    Brampton, Canada Performance Auto Group Full time

    **Drive for Excellence** **Bolton Honda** is an award-winning team who for over 10 years has been dedicated to guest satisfaction. A winner of Honda’s Driving Excellence Award, we thrive on working towards being the best at what we do. **About Us** Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive...

  • Part-time Bdc Service Representative

    1 week ago

    Brampton, Canada Performance Auto Group Full time

    **Drive for Excellence** **Bolton Honda** is an award-winning team who for over 10 years has been dedicated to guest satisfaction. A winner of Honda’s Driving Excellence Award, we thrive on working towards being the best at what we do. **About Us** Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive...

  • Bdc Sales Representative

    4 weeks ago

    Brampton, Canada Performance Auto Group Full time

    **Here we GROW Again!** Performance Auto Group is thrilled to announce the newest addition to our growing family **Performance Kia Mayfield!** Located at **85 Ace Drive, Brampton ON, L6R 3Y2** in the new Mayfield Automall in North Brampton**, **our new, state of the art dealership will be sure to wow you! **Performance Kia Mayfield** is looking for a...

  • BDC Service Representative

    2 weeks ago

    Brampton, Ontario, Canada Performance Auto Group Full time

    Here's what you'll deliver: Communicate effectively by telephone and email with customers (both inbound and outbound communication). Schedule service and maintenance retention appointments. Answer inbound calls and respond to all customer inquiries and all web leads promptly and effectively. Coordinate internal work; liaison with Service, Parts and...

  • BDC Service Representative

    3 weeks ago

    Brampton, Canada Performance Auto Group Full time

    Here’s what you’ll deliver: Communicate effectively by telephone and email with customers (both inbound and outbound communication). Schedule service and maintenance retention appointments. Answer inbound calls and respond to all customer inquiries and all web leads promptly and effectively. Coordinate internal work; liaison with Service, Parts...

  • Territory Sales Representative

    3 weeks ago

    Brampton, Canada Metro Compactor Service Full time

    **Territory Sales Representative - Southwestern Ontario** Providing Super Service since 1978, Metro Compactor Service is the leader in the Waste Management industry providing cutting edge technology to our customers. Flash forward to today, Metro Compactor Service continues to innovate and lead the way in the manufacture and installation of these systems....

  • Customer Service Representative

    3 weeks ago

    Brampton, Canada ShipMonk Full time

    Why ShipMonk? ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter...

  • Commercial Account Manager

    4 weeks ago

    Brampton, Canada Business Development Bank of Canada Full time

    No other bank is doing what we do. At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different....

  • Customer Service Representative

    3 weeks ago

    Brampton, Canada Brampton Brick Full time

    Customer Service Representative **Job Purpose** The Customer Service Representative will work cooperatively with customers, sales representatives, as well as the logistics and technical teams, to ensure that Brampton Brick’s customers receive quality product and service in a timely and professional manner. **Primary Duties & Responsibilities** -...

  • Customer Service Representative

    2 weeks ago

    Brampton, Canada Brampton Brick Full time

    Customer Service Representative **Job Purpose** The Customer Service Representative will work cooperatively with customers, sales representatives, as well as the logistics and technical teams, to ensure that Brampton Brick’s customers receive quality product and service in a timely and professional manner. **Primary Duties & Responsibilities** -...

  • Customer Service Representative

    1 month ago

    Brampton, Canada Peridot Supply Full time

    **About us** Peridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry. **Objectives** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face...

  • Customer Service Representative

    1 month ago

    Brampton, Canada Peridot Supply Full time

    **About us** Peridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry. **Objectives** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face...

  • Customer Service Representative

    2 weeks ago

    Brampton, Canada Peridot Supply Full time

    **About us** Peridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry. **Objectives** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face...