BDC Representative

6 months ago

Brampton, Canada Mercedes-Benz Brampton Full time

Job Duties

: Make 80-100 outbound calls each day to follow up and ensure customers satisfaction with their visit.  Handling incoming calls. Handle inbound/outbound calls for appointment reminders, campaigns, recalls and internet opportunities. Responsible for the department's outcome as well as accomplishing sales goals.  Coach and motivate the team to improve overall performance. Following up on customer inquiries. Handle database leads and create appointments for the Sales Department. Following up with past customers in the database. Other duties as required.

What We Look For:

Must have excellent communication skills (good verbal skills and a clear speaking voice). Prior experience in a customer service role is required. Must be comfortable with computers and technology systems. Strong record of customer satisfaction results. Team-oriented individual. Strong time management skills. Must have the drive and desire to meet production goals and expectations. Call center experience is preferred. Experience in a dealership would be considered an asset. Works well in a team environment.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process.

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