Operations Coordinator

1 week ago

Cambridge, Ontario, Canada BMO Full time
Job Summary

We are seeking a highly skilled and detail-oriented Operations Administrator to join our team at BMO Financial Group. As an Operations Administrator, you will play a critical role in supporting the branch and/or region in achieving business objectives by providing effective operational support and management of sales compliance and regulatory requirements.

Key Responsibilities
  • Manage client documentation for correspondence and set-up, ensuring accuracy and timeliness.
  • Collaborate with internal and external stakeholders to deliver on business objectives, fostering strong relationships and communication.
  • Supervise day-to-day operational activities, coordinating workflow and providing guidance to less-experienced staff.
  • Organize and maintain records of office activities and business transactions, ensuring a secure and compliant filing system.
  • Create, maintain, and enter information into databases, ensuring data accuracy and integrity.
  • Assist with the coordination and processing of work orders for equipment warranties, maintenance, and repairs, communicating effectively with stakeholders.
  • Maintain office supplies inventory and orders, ensuring a well-stocked and efficient workspace.
  • Schedule meetings and coordinate meeting facilities and set-up, ensuring seamless execution.
  • Liaise with internal and external partners to coordinate changes to premises, minimizing disruptions to business operations.
  • Identify and escalate all irregularities and discrepancies to management, ensuring prompt resolution and compliance.
  • Perform various operational activities to meet business objectives, client needs, and maintain overall service levels.
  • Provide administrative/operational support, including financial and transactional processing and reporting, account processing and documentation, compliance processing, and other related activities, ensuring proper documentation and administration of decisions.
  • Meet high-quality service standards to maximize relationship retention and growth, ensuring exceptional customer experience.
  • Follow through on risk and compliance processes and policies, safeguarding customer assets, maintaining privacy, and ensuring an effectively run function.
  • Protect the Bank's assets and comply with all regulatory, legal, and ethical requirements, upholding the highest standards of integrity.
  • Complete complex and diverse tasks within given rules and limits, analyzing issues and determining next steps, escalating as required.
  • Broaden work or accountabilities may be assigned as needed, ensuring adaptability and flexibility.
Requirements
  • Typically between 2-3 years of relevant experience and post-secondary degree in a related field of study, or an equivalent combination of education and experience.
  • Basic specialized knowledge, with a focus on business operations and administration.
  • Verbal and written communication skills, with good organization, collaboration, and analytical skills.
Compensation

The salary for this role is $49,500.00, with a pay type of Salaried. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on the number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://www.bmo.com

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