Senior Client Liaison Specialist
2 days ago
At Arrivals + Departures, we're on a mission to 'See The World Differently'.
We're a national and proudly independent full-service creative and media agency, employing 80+ people with offices in Toronto and Halifax. Our name reflects our commitment to innovation and fresh perspectives.
We're looking for a highly organized and detail-oriented Senior Client Liaison Specialist to join our team. This role involves managing day-to-day activities and projects for primary accounts, maintaining strong client relationships through frequent communications, and summarizing client meetings.
Responsibilities:
- Manage and coordinate day-to-day activities and projects for primary accounts
- Maintain strong client relationships through frequent communications on project statuses and deliverables
- Summarize client meetings and capture/share client feedback for appropriate agency team members
- Regularly check and respond promptly to all client communications communicating all action items to extended teams
- Collaborate internally to develop project briefs and present them to the internal teams
- Act as primary liaison between account service, internal departments, and team members to see work through the development process
- Champion support of creative work through the client approval process
- Ability to set and manage timelines and workbacks, and provide internal and external oversight
- Management of key financial accountabilities, including estimates, invoicing, and BCRs
Skills & Qualifications:
- Minimum 3+ years in a similar or progressive role
- Excellent communication skills – verbal and written
- Highly organized and able to multitask – ability to juggle and prioritize multiple projects
- An appreciation for deadlines and adherence to budgets
- Familiarity with Google Suite (Slides, Docs, Sheets) and Microsoft Office
- Actively engaged in the digital space (social media, internet trends, etc.)
- Experience working with or supporting digital clients is considered an asset
- Able to work independently when needed – strong decision-making and problem-solving skills and an entrepreneurial mindset
- Demonstrated experience with project management systems is a plus
- Organized & detail-oriented
In this role, you'll have the opportunity to work with a talented team of creatives and strategists to deliver innovative solutions that drive results for our clients. If you're passionate about building strong client relationships and are skilled in project management, we'd love to hear from you
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