Customer Experience Specialist
4 weeks ago
Job Title: Customer Experience Specialist
Company: The Toronto-Dominion Bank (Canada)
Description:
Key Responsibilities:
- Deliver exceptional customer experiences through engaging interactions and personalized service
- Provide guidance on digital banking trends and products to enhance customer knowledge and adoption
- Address customer concerns promptly and professionally, ensuring timely resolution and satisfaction
- Support branch operations and contribute to business growth through strategic initiatives and process improvements
- Participate in team development and knowledge sharing to foster a culture of collaboration and excellence
Experience & Education:
- High school diploma or equivalent, with a focus on business or finance
- 1+ years of relevant experience in a customer-facing role, preferably in the banking or financial services industry
- Preferred post-secondary education in a related field, such as business administration or finance
Additional Information:
We are committed to providing a supportive work environment that fosters personal and professional growth, with a focus on employee development and well-being. Our total rewards package includes competitive compensation, comprehensive benefits, and opportunities for career advancement.
Language Requirement:
We welcome bilingual candidates to apply for future opportunities, with a focus on serving a diverse customer base. Language assessment will be conducted based on position requirements.
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