Customer Experience Specialist

4 weeks ago


Laval, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

Job Title: Customer Experience Specialist

Company: The Toronto-Dominion Bank (Canada)

Description:

Key Responsibilities:

  • Deliver exceptional customer experiences through engaging interactions and personalized service
  • Provide guidance on digital banking trends and products to enhance customer knowledge and adoption
  • Address customer concerns promptly and professionally, ensuring timely resolution and satisfaction
  • Support branch operations and contribute to business growth through strategic initiatives and process improvements
  • Participate in team development and knowledge sharing to foster a culture of collaboration and excellence

Experience & Education:

  • High school diploma or equivalent, with a focus on business or finance
  • 1+ years of relevant experience in a customer-facing role, preferably in the banking or financial services industry
  • Preferred post-secondary education in a related field, such as business administration or finance

Additional Information:

We are committed to providing a supportive work environment that fosters personal and professional growth, with a focus on employee development and well-being. Our total rewards package includes competitive compensation, comprehensive benefits, and opportunities for career advancement.

Language Requirement:

We welcome bilingual candidates to apply for future opportunities, with a focus on serving a diverse customer base. Language assessment will be conducted based on position requirements.



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