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Floor Leader

3 months ago

Laval, Quebec, Canada Lush Full time

About the Role:

We are seeking a dynamic and team-oriented individual to join our team as a Floor Leader at Lush. As a Floor Leader, you will be responsible for creating a unique and authentic customer experience that meets the needs of our clients and makes their day. You will coach, mentor, and develop your team to offer a tailored customer experience through active listening, genuine curiosity, and expert brand and product knowledge.

Key Responsibilities:

  • Ensure a unique customer experience that meets the needs of our clients and makes their day.
  • Coach, mentor, and develop your team to offer a tailored customer experience.
  • Help create and maintain an inviting shop atmosphere with fresh product, beautiful displays, and efficient and accurate processes.
  • Delegate and follow-up with your team to ensure they understand expectations and offer your support.
  • Support leadership team in opening and closing the store and counting cash with perfection.
  • Step into leadership by setting an example of high standards and coaching and demonstrating best shop practices to your team.

Requirements:

  • Can lift to 30 lbs; reasonable accommodations will be made for any employee when necessary.
  • Ability to work flexible hours to meet the needs of the shop.
  • Experience cash handling and open and closing.
  • Experience in a supervisory or leadership role.

Preferred Qualifications:

  • Experience in customer service.
  • Experience working in a team environment.
  • Experience working in skincare or cosmetics.

About Lush:

Lush is a company that values diversity and inclusion in the workplace. We believe that by fostering an open and respectful culture, we can contribute to a world where employment opportunities are equal for all. We recruit from a variety of agencies, community groups, non-profit organizations, and online job boards. We also believe that diversity brings many benefits to our business practices.

Lush North America supports equal access to employment for all candidates, regardless of religion, ethnicity, identity or expression of gender, sexual orientation, ancestry, mental health, and other characteristics defined, protected, and applied by federal or provincial law.