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Customer Experience Associate

2 months ago


Laval, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities

  • Provide personalized service to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Assist clients with a range of financial transactions, including deposits, withdrawals, and bill payments.
  • Work closely with colleagues to ensure seamless service delivery and to identify opportunities for process improvement.
  • Participate in ongoing training and development to enhance your skills and knowledge, staying up-to-date on the latest products and services.

Requirements

  • High school diploma and/or equivalent experience.
  • 1+ years of relevant experience in a customer-facing role.
  • Post-secondary or undergraduate degree in a related field (an asset).

About Us

The Toronto-Dominion Bank (Canada) is a leading financial institution committed to delivering exceptional customer experiences. We offer a comprehensive benefits package, opportunities for career growth and development, and a dynamic work environment.