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Customer Experience Associate

4 weeks ago

Laval, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

Job Summary

We are seeking a highly skilled Customer Experience Associate to join our team at The Toronto-Dominion Bank (Canada). As a key member of our branch team, you will be responsible for delivering exceptional customer service and contributing to the ongoing improvement of our branch customer experience.

Key Responsibilities

  • Provide exceptional customer service to all customers, responding to their needs and resolving any issues in a timely and professional manner.
  • Complete a range of financial transactions, including deposits, withdrawals, and bill payments, in an accurate and efficient manner.
  • Assist with responding to and resolving customer concerns, escalating when necessary.
  • Identify customer needs and determine solutions to customer problems, opening a limited range of products and/or services for customers.
  • Support the achievement of business objectives by supporting advice goals and promoting products, advice, services, and banking capabilities.
  • Contribute to business objectives for Operational Excellence and support the timely and accurate completion of business processes and procedures.
  • Escalate non-standard or high-risk transactions/activities as necessary and support and participate in process improvement opportunities.
  • Ensure necessary due diligence to support the accuracy of all customer transactions/activities and be knowledgeable of and comply with Bank Code of Conduct.

Requirements

  • High School diploma and/or 1+ years of relevant experience.
  • Post-Secondary or Undergraduate degree (in related field) preferred.

About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.