Customer Experience Manager
2 months ago
We are seeking a highly motivated and experienced Customer Experience Lead to join our team at Victoria's Secret. As a Customer Experience Lead, you will be responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment.
Key Responsibilities- Drive Sales Growth: Develop and implement strategies to increase sales and drive business results.
- Lead and Direct Associates: Assign work, provide direction, and coach associates to ensure exceptional customer experiences.
- Operational Excellence: Maintain visual standards, manage payroll, and ensure merchandise availability.
- Store Leadership: Demonstrate company values, lead by example, and ensure all associates understand their roles and responsibilities.
- Results-Driven: Link results to behaviors and actions to drive top-line sales and profit.
- Labor Management: Independently manage labor hours to drive top-line sales and profit.
- Visual Merchandising: Own the overall appearance and presentation of the brand by maintaining visual merchandising standards.
- Communication: Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions.
- Policy and Procedures: Demonstrate and lead company policy and procedures.
- Passion for Victoria's Secret Brand: Demonstrate a strong passion for the brand and its values.
- Merchandising Skills: Develop and maintain excellent merchandising skills.
- Business Acumen: Review business reports and insights, and take immediate and deliberate action to achieve results.
- Self-Awareness: Demonstrate a sense of self-awareness and a willingness to seek feedback to improve and develop.
- Communication Skills: Ability to influence cross-functional partners in informal and formal settings to get things done.
- Availability: Ability to work nights, weekends, and a flexible schedule.
- Physical Demands: Ability to stand for long periods and frequently bend, kneel, and lift.
- Technology Skills: Ability to use technology (headsets, mobile devices, computers).
- Experience: 1 year of retail experience preferred, with experience directing other individuals in the performance of their job duties preferred.
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Customer Experience Lead
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Customer Experience Associate
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Customer Experience Associate
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Customer Experience Associate
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Customer Experience Specialist
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Customer Experience Associate
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Customer Experience Representative
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Laval, Quebec, Canada John Brooks Company Full timeJob SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at John Brooks Company. As a Bilingual Customer Concierge, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Your primary focus will be on resolving customer inquiries and issues in a timely and...
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Customer Experience Specialist
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Customer Experience Associate- Centropolis
4 weeks ago
Laval, Quebec, Canada The Toronto-Dominion Bank (Canada) Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate in Centropolis. As a key member of our branch team, you will be responsible for delivering exceptional customer service and contributing to the overall success of our business.Key Responsibilities:Provide exceptional customer...
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Customer Experience Lead
2 weeks ago
Laval, Quebec, Canada Victoria's Secret Full timeJob SummaryA Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.Key ResponsibilitiesThe Customer Experience Lead is primarily responsible...
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Customer Experience Lead
1 week ago
Laval, Quebec, Canada Victoria's Secret Full timeJob SummaryA Victoria's Secret & Co Customer Experience Lead is a values-based leader who drives exceptional customer and associate experiences to grow top-line sales. This role reports to either the Store Manager or the Customer Experience Manager, based on store volume.Key Responsibilities:• Deliver exceptional customer experiences through coaching,...
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Customer Experience Lead
2 weeks ago
Laval, Quebec, Canada Victoria's Secret Full timeJob SummaryA Victoria's Secret & Co Customer Experience Lead is a values-based leader who drives exceptional customer and associate experiences to grow top-line sales. This role reports to either the Store Manager or the Customer Experience Manager based on store volume.Key Responsibilities: Deliver exceptional customer experiences through coaching, zoning,...
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Customer Experience Lead
2 months ago
Laval, Quebec, Canada Victoria's Secret Full timeAbout the RoleThe Customer Experience Lead is a key position at Victoria's Secret, responsible for driving sales growth and delivering exceptional customer experiences. This role requires a strong leader who can motivate and direct associates to achieve top-line sales and operational excellence.Key ResponsibilitiesSales Growth and Customer ExperienceLead and...
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Customer Experience Lead
2 months ago
Laval, Quebec, Canada Victoria's Secret Full timeAbout the RoleThe Customer Experience Lead is a key position at Victoria's Secret, responsible for driving sales growth and delivering exceptional customer experiences. This role requires a strong leader who can motivate and direct associates to achieve top-line sales and operational excellence.Key ResponsibilitiesSales Growth and Customer ExperienceLead and...