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Customer Experience Manager

3 months ago

Laval, Quebec, Canada Victoria's Secret Full time
Job Summary

We are seeking a highly motivated and experienced Customer Experience Lead to join our team at Victoria's Secret. As a Customer Experience Lead, you will be responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment.

Key Responsibilities
  • Drive Sales Growth: Develop and implement strategies to increase sales and drive business results.
  • Lead and Direct Associates: Assign work, provide direction, and coach associates to ensure exceptional customer experiences.
  • Operational Excellence: Maintain visual standards, manage payroll, and ensure merchandise availability.
  • Store Leadership: Demonstrate company values, lead by example, and ensure all associates understand their roles and responsibilities.
  • Results-Driven: Link results to behaviors and actions to drive top-line sales and profit.
  • Labor Management: Independently manage labor hours to drive top-line sales and profit.
  • Visual Merchandising: Own the overall appearance and presentation of the brand by maintaining visual merchandising standards.
  • Communication: Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions.
  • Policy and Procedures: Demonstrate and lead company policy and procedures.
Requirements
  • Passion for Victoria's Secret Brand: Demonstrate a strong passion for the brand and its values.
  • Merchandising Skills: Develop and maintain excellent merchandising skills.
  • Business Acumen: Review business reports and insights, and take immediate and deliberate action to achieve results.
  • Self-Awareness: Demonstrate a sense of self-awareness and a willingness to seek feedback to improve and develop.
  • Communication Skills: Ability to influence cross-functional partners in informal and formal settings to get things done.
  • Availability: Ability to work nights, weekends, and a flexible schedule.
  • Physical Demands: Ability to stand for long periods and frequently bend, kneel, and lift.
  • Technology Skills: Ability to use technology (headsets, mobile devices, computers).
  • Experience: 1 year of retail experience preferred, with experience directing other individuals in the performance of their job duties preferred.