Customer Experience Lead
4 weeks ago
We are seeking a highly motivated and experienced Customer Experience Lead to join our team at Scotiabank. As a key member of our Retail Service team, you will be responsible for overseeing the performance of our Customer Experience Associates and Senior Customer Experience Associates.
Key Responsibilities:
- Lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates
- Build strong customer relationships and deliver exceptional customer service
- Act as the Officer in Charge (OIC) for the branch as required, managing emergencies and customer escalations
- Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience
- Assist with the implementation of new policies and procedures as a change management lead
Requirements:
- Excellent leadership skills, with the ability to coach and develop your team
- Strong customer service skills and previous experience managing a team of employees
- Excellent communication skills and availability to work a flexible schedule
- Previous banking experience is a strong asset, as is the ability to promote and demonstrate digital/self-service banking options
What We Offer:
- A rewarding career path with diverse opportunities for professional development
- A competitive compensation and benefits package
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
- Support from leadership through meaningful development conversations and internal training to support your growth and development
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
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Customer Experience Lead
4 weeks ago
Laval, Quebec, Canada Victoria's Secret Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Lead to join our team at Victoria's Secret & Co. As a Customer Experience Lead, you will be responsible for delivering exceptional customer experiences, driving top-line sales, and leading a team of sales associates.Key ResponsibilitiesLead and direct sales associates on the...
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Customer Experience Lead
4 weeks ago
Laval, Quebec, Canada Victoria's Secret Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Lead to join our team at Victoria's Secret & Co. As a Customer Experience Lead, you will be responsible for delivering exceptional customer experiences, driving top-line sales, and leading a team of sales associates.Key ResponsibilitiesLead and direct sales associates on the...
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Customer Experience Lead
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Laval, Quebec, Canada Victoria's Secret Full timeJob SummaryA Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.Key ResponsibilitiesThe Customer Experience Lead is primarily responsible...
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Customer Experience Lead
4 weeks ago
Laval, Quebec, Canada Victoria's Secret Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Lead to join our team at Victoria's Secret in Carrefour Laval. As a Customer Experience Lead, you will be responsible for delivering exceptional customer experiences, driving top-line sales, and leading a team of sales associates.Key ResponsibilitiesLead and direct sales...
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Customer Experience Lead
1 month ago
Laval, Quebec, Canada Victoria's Secret Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Lead to join our team at Victoria's Secret in Carrefour Laval. As a Customer Experience Lead, you will be responsible for delivering exceptional customer experiences, driving top-line sales, and leading a team of sales associates.Key ResponsibilitiesLead and direct sales...
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Customer Experience Lead
4 weeks ago
Laval, Quebec, Canada Victoria's Secret Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Lead to join our team at Victoria's Secret in Carrefour Laval. As a Customer Experience Lead, you will be responsible for delivering exceptional customer experiences, driving top-line sales, and leading a team of associates to achieve sales goals.Key ResponsibilitiesLead and...
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Customer Experience Lead
4 weeks ago
Laval, Quebec, Canada Victoria's Secret Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Lead to join our team at Victoria's Secret in Carrefour Laval. As a Customer Experience Lead, you will be responsible for delivering exceptional customer experiences, driving top-line sales, and leading a team of associates to achieve sales goals.Key ResponsibilitiesLead and...
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Customer Experience Lead
1 month ago
Laval, Quebec, Canada Victoria's Secret Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Lead to join our team at Victoria's Secret in Carrefour Laval. As a Customer Experience Lead, you will be responsible for delivering exceptional customer experiences, driving top-line sales, and leading a team of sales associates.Key ResponsibilitiesLead and direct sales...
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Customer Experience Lead
1 month ago
Laval, Quebec, Canada Victoria's Secret Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Lead to join our team at Victoria's Secret in Carrefour Laval. As a Customer Experience Lead, you will be responsible for delivering exceptional customer experiences, driving top-line sales, and leading a team of sales associates.Key ResponsibilitiesLead and direct sales...
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Customer Experience Lead
2 weeks ago
Laval, Quebec, Canada Victoria's Secret Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Lead to join our team at Victoria's Secret in Carrefour Laval. As a Customer Experience Lead, you will be responsible for delivering exceptional customer experiences, driving top-line sales, and leading a team of sales associates.Key ResponsibilitiesLead and direct sales...
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Customer Experience Lead
2 weeks ago
Laval, Quebec, Canada Victoria's Secret Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Lead to join our team at Victoria's Secret in Carrefour Laval. As a Customer Experience Lead, you will be responsible for delivering exceptional customer experiences, driving top-line sales, and leading a team of sales associates.Key ResponsibilitiesLead and direct sales...
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Customer Experience Lead
1 month ago
Laval, Quebec, Canada Victoria's Secret Full timeJob Title: Customer Experience LeadAt Victoria's Secret, we're looking for a talented Customer Experience Lead to join our team. As a values-based leader, you'll deliver exceptional customer and associate experiences to drive and grow top-line sales.Key Responsibilities:Drive and grow top-line sales by selling, leading, and directing associates on the sales...
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Customer Experience Lead
1 month ago
Laval, Quebec, Canada Victoria's Secret Full timeJob Title: Customer Experience LeadAt Victoria's Secret, we're looking for a talented Customer Experience Lead to join our team. As a values-based leader, you'll deliver exceptional customer and associate experiences to drive and grow top-line sales.Key Responsibilities:Drive and grow top-line sales by selling, leading, and directing associates on the sales...
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Customer Experience Lead
2 months ago
Laval, Quebec, Canada Victoria's Secret Full timeCustomer Experience Lead Job DescriptionAbout the Role:The Customer Experience Lead is a key member of our store team, responsible for delivering exceptional customer experiences and driving top-line sales. As a values-based leader, you will lead and direct associates on the sales floor, coach them in the moment, and support operational excellence through...
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Customer Experience Lead
2 months ago
Laval, Quebec, Canada Victoria's Secret Full timeCustomer Experience Lead Job DescriptionAbout the Role:The Customer Experience Lead is a key member of our store team, responsible for delivering exceptional customer experiences and driving top-line sales. As a values-based leader, you will lead and direct associates on the sales floor, coach them in the moment, and support operational excellence through...
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Customer Experience Lead
1 month ago
Laval, Quebec, Canada Victoria's Secret Full timeCustomer Experience Lead Job DescriptionAbout the Role:The Customer Experience Lead is a key member of our store team, responsible for delivering exceptional customer experiences and driving top-line sales. As a values-based leader, you will inspire and motivate our associates to provide outstanding service and achieve sales goals.Key Responsibilities:Lead...
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Customer Experience Lead
1 month ago
Laval, Quebec, Canada Victoria's Secret Full timeCustomer Experience Lead Job DescriptionAbout the Role:The Customer Experience Lead is a key member of our store team, responsible for delivering exceptional customer experiences and driving top-line sales. As a values-based leader, you will inspire and motivate our associates to provide outstanding service and achieve sales goals.Key Responsibilities:Lead...
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Customer Experience Lead
2 months ago
Laval, Quebec, Canada Victoria's Secret Full timeAbout the RoleThe Customer Experience Lead is a key position at Victoria's Secret, responsible for driving sales growth and delivering exceptional customer experiences. This role requires a strong leader who can motivate and direct associates to achieve top-line sales and operational excellence.Key ResponsibilitiesSales Growth and Customer ExperienceLead and...
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Customer Experience Lead
2 months ago
Laval, Quebec, Canada Victoria's Secret Full timeAbout the RoleThe Customer Experience Lead is a key position at Victoria's Secret, responsible for driving sales growth and delivering exceptional customer experiences. This role requires a strong leader who can motivate and direct associates to achieve top-line sales and operational excellence.Key ResponsibilitiesSales Growth and Customer ExperienceLead and...
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Customer Experience Manager
2 months ago
Laval, Quebec, Canada Victoria's Secret Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Lead to join our team at Victoria's Secret. As a Customer Experience Lead, you will be responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment.Key ResponsibilitiesDrive Sales...