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Centralized Operations Reservations Coordinator

2 months ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time
About Four Seasons

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and commitment to excellence. Our team members are the driving force behind our success, and we're seeking a talented and dynamic Centralized Operations Reservations Agent to join our team.

About the Role

As a Centralized Operations Reservations Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring seamless communication throughout their stay. Your responsibilities will include:

  • Selling the hotel and providing information to prospective guests
  • Capturing sales from incoming calls and coordinating details of reservations
  • Ensuring our guests are well looked after from the start
  • Providing general information about the hotel and assisting callers
  • Responding to emergencies by connecting the appropriate individuals by phone or radio
What We Offer

We're committed to providing our team members with a world-class employee experience and company culture. As a Centralized Operations Reservations Agent, you can expect:

  • Paid time off, including vacation days, floating days, and sick days
  • Employee Travel Program with complimentary room nights and employee experience rates at Four Seasons Hotels & Resorts
  • Excellent Training and Development opportunities
  • Complimentary Employee Meals
  • A robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, DPSP/RRSP, and paid time off
Requirements

To be successful in this role, you'll need:

  • Excellent communication and problem-solving skills
  • Attention to detail and the ability to multitask
  • Strong computer literacy and knowledge of phone operations
  • A high degree of patience and discretion
  • An outgoing personality and a can-do approach to any task
  • Smart Serve Certification
Preferred Qualifications

We're looking for candidates with:

  • 1-2 years of previous experience as a Telecommunication Operator, Customer Service Sales Representative, Coordinator, or Order Taker in a fast-paced hotel operation
  • Previous experience with OPERA PMS is an asset
  • Fluency in reading, writing, and spoken English is required
  • Additional language is a definite asset for career growth
  • Completion of Post-Secondary Education in Hospitality or a related field
How to Apply

We're committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.