Customer Service Representative

4 weeks ago

Oakville, Ontario, Canada FCT Full time

About FCT

FCT is a leading provider of title insurance, default solutions, and other real estate-related products and services to legal, lending, valuation, and real estate professionals across Canada.

We are committed to the success of each employee and offer a dynamic work environment that fosters innovation, collaboration, and growth.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be responsible for communicating with internal and external customers via multiple mediums, managing daily service levels, and resolving customer inquiries in a professional and efficient manner.

Key Responsibilities

  • Communicate with customers via phone, email, and other mediums
  • Manage daily service levels and ensure timely resolution of customer inquiries
  • Address and resolve customer complaints in a professional and efficient manner
  • Perform back-office tasks as required to complete customer interactions
  • Educate customers on processes, ordering platforms, and products offered by FCT
  • Review existing transactions and address customer issues, escalating when necessary
  • Stay up-to-date on policies, procedures, and best practices

Requirements

  • 1 year of customer service experience
  • 1 year of experience in title insurance, real estate, or residential lending
  • 1 year of data entry experience
  • Post-secondary education or equivalent work experience
  • Excellent communication skills in English and French (bilingualism an asset)
  • Intermediate level proficiency in Microsoft Office (Word and Excel)
  • Ability to work independently and as part of a team
  • Availability to work between 8 am and 9 pm EST, Monday to Friday

What We Offer

  • Comprehensive benefits package
  • Group retirement savings plan with company match
  • Paid holidays and generous paid time off
  • Hybrid work arrangements
  • Paid volunteer opportunities and charitable donation matching
  • Employee recognition programs
  • Potential for performance-based incentives
  • Opportunity to participate in our stock purchase plan

Why Join FCT?

At FCT, we empower each employee to be great and drive results through mentoring, innovative tools, and programs that engage and reward.

We are committed to fostering a diverse and inclusive environment that values the contributions of all employees.

Join us and be part of a dynamic team that is making a big impact on our colleagues, customers, and communities.

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