Customer Service Representative

3 weeks ago

Oakville, Ontario, Canada University Health Network Full time

Job Summary

Altum Health, a department within the University Health Network, is seeking a skilled Customer Service Representative to support our team of clinicians and administrative professionals at our Oakville clinic. As an integral member of our team, the successful candidate will perform multiple and individual product/service support activities in adherence to established policies, procedures, guidelines, schedules, and formats.

Key Responsibilities

  • Providing exceptional customer service to clients and customers
  • Assisting with client and product-specific coordination and administration responsibilities
  • Performing clerical support services, including word processing and spreadsheet experience
  • Performing other duties consistent with the job classification as required

Qualifications

  • Completion of High School education required
  • Completion of Office Administration certificate or diploma preferred
  • One (1) year or more of related experience required
  • Previous on-the-job word processing and spreadsheet experience required
  • Experience working in a healthcare environment an asset
  • Excellent interpersonal and customer service skills required
  • Good verbal and written communication skills
  • Good organizational, time management, and prioritization skills required
  • Ability to troubleshoot and resolve clinic/client/customer problems in a diplomatic manner required
  • General knowledge of office practices, processes, and procedures required
  • Knowledge of medical terminology an asset
  • Ability to deal effectively with difficult clients and conflicting situations required
  • Ability to anticipate and tune-in to customer's unique needs required
  • Ability to produce high-quality work in accordance with Hospital standards
  • Flexibility required to keep pace with an ever-changing environment

Why Work with Us?

At Altum Health, we believe in providing "The Right Care. Always." by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or illness. We actively participate in outcomes data collection, analysis, and reporting, continuous quality improvement, and the education and training of the next generation of health and service professionals.

What We Offer

  • Competitive offer packages
  • Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
  • Close access to Transit and UHN shuttle service
  • A flexible work environment
  • Opportunities for development and promotions within a large organization
  • Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

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