Operations Support Specialist
2 weeks ago
Job Summary: We are seeking a skilled Operations Support Specialist to join our team at CB Canada. The successful candidate will provide administrative support to various management and operational functions, including clerical tasks, data entry, and customer service.
Key Responsibilities:
- Provide clerical support to management and operational functions, including photocopying, filing, and answering phone calls.
- Review, research, and enter data into various systems to support respective functional areas.
- Compile data and provide regular reports to management for review and determination.
- Serve as a frontline customer service representative to receive, solve, and escalate customer inquiries and issues.
- Assist management with Business Control Self Assessment (BCSA) audit activity by retrieving data and files for review.
- Perform records management tasks, including maintenance, destruction, and inventory.
- Support quality assurance and loss prevention efforts by performing address searches, correcting packages, and prioritizing workflow to maximize package resolution and delivery.
- Review and enter Independent Contractor (IC) settlement information into the system to ensure proper payments.
- Compile required documentation to establish and maintain Department of Transportation (DOT)-required files.
Requirements:
- General business skills, including typing, data entry, and use of phone, copier, and fax.
- Software skills, including Microsoft Office software and web-based applications.
- Customer service skills necessary to effectively and professionally respond to requests.
- Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment.
Benefits:
- Medical, dental, and vision benefits.
- Paid vacation starting at 3 weeks.
- Defined contribution pension plan (DCPP) with employer match.
- Tuition reimbursement up to $5,250/calendar year.
- Monthly recognition programs.
- Lifeworks (EAP) with free counseling and employee discounts.
Work Schedule: Part-time position with varying shifts, including morning and evening schedules. Schedule subject to change based on operational needs.
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