Technical Support Specialist

4 weeks ago


Cambridge, Ontario, Canada BLUE AERO JOB SERVICES INC. Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at BLUE AERO JOB SERVICES INC. The ideal candidate will have a strong background in computer systems and excellent communication skills.

Key Responsibilities
  • Provide technical support to users experiencing difficulties with computer systems
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Offer advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
Work Environment

The Technical Support Specialist will work in a fast-paced environment with tight deadlines and repetitive tasks. The ideal candidate will have excellent time management and multitasking skills.

Requirements
  • College/CEGEP education
  • 1 year to less than 2 years of experience
  • Excellent oral and written communication skills
  • Ability to work under pressure and meet tight deadlines
  • Strong problem-solving skills
  • Ability to multitask and prioritize tasks
Language

The primary language of work is English.

Work Hours

The Technical Support Specialist will work 30 hours per week.



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