Technical Support Specialist
4 weeks ago
We are seeking a skilled Technical Support Specialist to join our team at BLUE AERO JOB SERVICES INC. The ideal candidate will have a strong background in computer systems and excellent communication skills.
Key Responsibilities- Provide technical support to users experiencing difficulties with computer systems
- Consult user guides, technical manuals, and other documents to research and implement solutions
- Offer advice and training to users in response to identified difficulties
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network, and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
The Technical Support Specialist will work in a fast-paced environment with tight deadlines and repetitive tasks. The ideal candidate will have excellent time management and multitasking skills.
Requirements- College/CEGEP education
- 1 year to less than 2 years of experience
- Excellent oral and written communication skills
- Ability to work under pressure and meet tight deadlines
- Strong problem-solving skills
- Ability to multitask and prioritize tasks
The primary language of work is English.
Work HoursThe Technical Support Specialist will work 30 hours per week.
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