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IT Support Specialist

2 months ago


Red Deer, Alberta, Canada Innov8 Digital Solutions Inc. Full time
About the Role

The IT Support Specialist role at Innov8 Digital Solutions Inc. focuses on resolving complex business and technical issues while providing expert recommendations on day-to-day server and desktop software/hardware situations to clients. The successful candidate will provide onsite, front-line telephone and remote support and project implementations for a dynamic group of clients.

The ideal candidate will possess a strong background in a similar role and have a proven track record of providing exceptional technical support.

Key Responsibilities
  • Perform work remotely and on-site as required for multiple small and medium-sized businesses.
  • Procure, provision, install, troubleshoot:
    • Desktops, servers including: Windows, MacOS
    • Mobile devices including: Android and IOS
    • Network equipment including routers, switches, access points, firewalls, VOIP
  • Create project plans, charters, schedules.
  • Document all work done in ticketing system
  • Communicate effectively and efficiently with clients and staff to schedule service tickets
  • Review/prioritize outstanding projects, requests, change and incident tickets
  • Work with software and hardware vendors
Requirements
  • Technical diploma or a combination of experience and education
  • 3+ years work experience required, preferably in a Managed Services Provider environment
  • Must have in-depth knowledge of configuring and troubleshooting computer hardware, software, networks, TCP/IP, Windows RDS/Terminal Services, Microsoft Exchange, mobile devices, virtualization technologies, and Office 365
  • Advanced/Expert knowledge of common operating systems
  • Experience with design, configuration and deployment of Active Directory, Domains, Group Policies both on premise and Azure AD
  • Advanced troubleshooting and problem-solving skills
  • Excellent interpersonal skills within a team environment
  • Outstanding Customer Service and communication skills (verbal and written)
  • Detailed organizational and time-management skills
Preferred Qualifications
  • Linux and PowerShell scripting
  • Programming languages such as php, NET, perl, python
  • Internet security and data privacy principles education
  • Industry certifications will be a distinct advantage (e.g. Citrix, Cisco, VMware, Microsoft)
  • Able to architect IT solutions suitable for small and medium-sized organizations
What We Offer
  • Extended health care
  • Salary based on experience
  • Training
Work Environment
  • Monday to Friday
  • On call
  • Weekend availability