Collections and Account Management Specialist

2 weeks ago


Mississauga, Ontario, Canada Chubb Fire & Security Group Full time
Job Overview

The Collections Administrator role at Chubb Fire & Security Group requires a highly organized and detail-oriented individual to manage departmental email inboxes, respond to customer inquiries, and perform various collections-related tasks.

Key Responsibilities
  • Handle and resolve customer emails and phone calls in a timely and professional manner.
  • Prepare and send disconnect letters to delinquent accounts via registered mail.
  • Confirm invoice receipt and payment process with customers.
  • Complete administrative forms as requested by customers.
  • Conduct collections calls for due accounts.
  • Manage high volumes of incoming phone calls and follow up with customers.
  • Assist with setting up pre-authorized payments by contacting customers.
  • Update payment information for customers with PAP rejects.
Qualifications and Skills
  • Post-secondary education in Business Administration or a related field is preferred.
  • Minimum 2+ years of experience in collections or a related field.
  • Proficiency in Excel is required.
  • Excellent communication, interpersonal, and presentation skills are essential.
  • Strong analytical skills and sound business judgment are necessary.
  • Self-direction and organization skills are critical to meeting month-end reporting deadlines.
What We Offer
  • Competitive salary: $55,000 - $65,000 per annum.
  • Employee discounts on company products and services.
  • Opportunities for learning and development.
  • Recognition and reward program.
  • Positive team environment and culture of performance and accountability.
Background Check Requirements

This position may be subject to a criminal background check and reference checks as a condition of employment.



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