Credit Management and Collections Specialist
1 month ago
The role of the Credit Management and Collections Specialist at Royal Bank of Canada is to provide exceptional client experiences by offering financial advice and payment solutions to clients during their time of need.
Key Responsibilities:
- Engage with clients through outbound calls regarding outstanding payments on their credit cards, personal and business accounts.
- Provide education and advice on credit solutions and negotiate tailored payment arrangements for overdue accounts to meet clients' financial obligations.
- Help clients when they need us most, by responding empathetically to a variety of questions and offering solutions based on clients' financial situations.
- Resolve problems at the first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC.
- Contribute to team results by supporting all colleagues to be successful in meeting client needs.
- Manage risks by adhering to compliance routines, processes, and controls to protect clients and shareholder interests.
Requirements:
- Proven interpersonal, communication, and problem resolution skills.
- Ability to build rapport while offering the right solutions for our clients while mitigating risk.
- Desire to build exceptional client experiences, passionate, and curious to help clients meet their needs and solve their concerns.
- Strong oral and written communication skills in English.
- Flexibility to work various shifts that meet our clients' needs Monday to Friday, between 8:00 AM to 11:00 PM and Saturday between 8:00 AM to 7:00 PM local time.
What We Offer:
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable.
- A world-class training program in financial services.
- Excellent career development and access to a variety of job opportunities across business and geographies.
- Leaders who support your development through coaching and managing opportunities.
- Work in a dynamic, collaborative, progressive, and high-performing team.
About Us:
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
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